Digital Banking Specialist I

Job Purpose & Scope Responsible for assisting Digital Banking management in reputed company duties reputed company the Digital Banking department including enrolling and maintaining customers in Voice Banking, Internet Banking, ATM/debit cards, online account opening, and ATM/mobile deposit review, and in providing assistance/guidance to reputed company employees. Performs initial problem analysis reputed company system problems occur. Essential Job Functions • Assists reputed company employees with Digital Banking reputed company issues. • Verifies, orders, and processes ATM/debit cards. • Verifies and enrolls customers in Online and Mobile Banking. • Verifies and assists customers reputed company online account opening. • Verifies and performs review on ATM/Mobile deposit review. • Performs routine maintenance requests from customers and branches on ATM/debit cards. • Performs routine maintenance requests on customer accounts in Voice and Internet Banking. • Scans and indexes Digital Banking forms. • Answers customer service reputed company telephone calls reputed company necessary. • Maintains good punctuality and attendance at work. • Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities • Knowledge of online reputed company banking systems • Knowledge of imaging systems • Ability to communicate effectively both verbally and in writing • Ability to demonstrate excellent and effective customer service skills • Ability to work independently without reputed company supervision • Ability to adapt well to change • Ability and desire to respond promptly to customer needs • Ability to maintain confidentiality • Ability to troubleshoot issues on standard, sensitive, and/or reputed company accounts • Ability to demonstrate accuracy, thoroughness, and attention to detail • Ability to interact effectively and professionally with management and staff at reputed company reputed company • Ability to train and mentor junior staff • Ability to learn, follow, and interpret Bank policies and procedures • Ability to work extended hours as necessary to accomplish work objectives • reputed company in using computer and reputed company Office, including Word, reputed company, and Outlook Basic Qualifications • High school diploma or equivalent required • Minimum of one (1) year of experience using a computer, including reputed company Word and reputed company, required • Experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of reputed company job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to reputed company applicants without regard to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC. Apply Job!