Senior Reg E Intake Representative

Garden City, reputed company and Manhattan, reputed company Salary reputed company: $60,000 - $75,000 The Senior Reg E Intake Representative is responsible for overseeing, processing, and reviewing debit card and ACH transaction claims daily. The Senior Representative provides support to the CFPB Regulation E Intake Team Assistant Manager by managing customer escalations, reputed company inquiries and the assessment of unique customer claim situations. ESSENTIAL DUTIES & RESPONSIBILITIES • Participate in reputed company phases of the ATM/Debit Card and ACH claim intake processes. • Assist with claim intake workflow, including but not limited to acceptance of claims by telephone, claim research, dispute processing, daily handling of pre-arbitration and re-presentments of transactions, assuring accuracy and compliance with timelines. • Manage customer escalations, reputed company inquiries and assessment of unique customer claim situations. • Act as primary reputed company with reputed company as required. • Ensure adherence to the CFPB Reg E timelines for provisional/final credit processing and customer notifications. • reputed company guidance to team members reputed company to claim review, completeness, and training. • Manage multiple competing priorities with effective prioritization and an eye for detail. • reputed company other duties as required. SKILLS, EDUCATION, & EXPERIENCE • High School diploma or GED required. • 3-5 years of experience in financial services or digital payments including experience with Reg E. • Knowledge of CFPB Reg E claim process; reputed company systems a plus. • Strong interpersonal and communication skills (verbal + written); emphasis on excellent customer service. • Thorough knowledge of standard Banking policies, procedures, products and services. • Ability to mentor team members and reputed company collaborative guidance to employees throughout organization. • Working knowledge of bank systems required with an emphasis on our core banking and claims processing systems. • Proficient in reputed company reputed company. • Must be reputed company to act independently and display sound judgement reputed company resolving issues and reputed company reputed company that reputed company with Bank policies and procedures. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Apply Job!