Call Center Agent

Call Center Representative Responsibilities Include Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” reputed company handling different topics Identifying customers’ needs clarify information research every issue and providing solutions Job brief We are looking for a Call Center Representative that will be the liaison between reputed company and its reputed company and potential customers. The successful candidate will be reputed company to accept ownership for effectively solving customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” reputed company handling different topics Identify customers’ needs clarify information research every issue and reputed company solutions and/or alternatives Seize opportunities to upsell products reputed company they arise Build sustainable relationships and engage customers by taking the extra mile reputed company records of reputed company conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills Apply Job!