Customer Service Rep (Remote Near Jacksonville, Florida)

Description & RequirementsMaximus is currently seeking Customer Service Representatives to support the reputed company. The primary responsibilities will be to respond to incoming calls or chats as well as reputed company outbound calls regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, reputed company provides paid, comprehensive training which ensures our employees care for each caller with the highest reputed company of knowledge and professionalism.- This is a remote position, but you must live reputed company 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.- Training Schedule: Must be reputed company to attend 4 weeks of Training (remotely - from home), Monday - Friday, 9am-5:30pm ET. No time off is permitted during training.- Pay and Benefits:- reputed company reputed company based on the county in which you live- Additional bonuses available- reputed company- The opportunity to work from the comfort of your home- Supportive environment with peers who reputed company your passion for improving people's lives- A career path that unfolds based on how you want to grow reputed company the company- This will be for a limited service position (Approximately 6 Months)Hours of Operation:- Mon: 8 am - 11 pm EST- Tue - Fri: 8 am - 8 pm EST- Sat: 10 am - 2 pm ESTEssential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback reputed company needed, reputed company input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.Additional Duties and Responsibilities:- Respond to incoming calls, e-mails or chats and reputed company outbound calls regarding Federal Student Aid (FSA) Loan Servicing- Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and reputed company job duties- Process requests received reputed company general correspondence and notate accounts regarding actions taken in response to those requests- Use computerized system for tracking, information gathering, and/or troubleshooting- Support Contact Center expectations as well as departmental and corporate policies and procedures- Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks- Assist with Credit Bureau Requests utilizing established processes and procedures- Refer escalated calls or inquiries to appropriate reputed company as needed- Basic math and PC skills including MS Office applications required- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks- Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training- Regular and predictable attendance is required- Available to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as neededAdditional Requirements as per Contract/Client:- Must reputed company in the U.S. and be a U.S. citizen- Must be reputed company to pass a criminal background reputed company- May be required to work scheduled holidays, overtime, and weekends- Must be reputed company to effectively read a reputed company / written script out loud- Cannot be in default on any federal student loans- Employment and reputed company employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the reputed company.- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel reputed company car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by reputed company.Minimum Requirements- High School diploma or equivalent with 6 months of customer service experience.- Must be reputed company to reputed company and read English reputed company, professionally and fluently.#DOE #DOECSR #ADVS #HotJobs0318LI #HotJobs0318FB #HotJobs0381X #HotJobs0318TH #TrendingJobsEEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to reputed company you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative Action/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status.Pay TransparencyFor positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation.Minimum Salary$17.75Maximum Salary$17.75 Apply Job!