Help Desk Analyst

Job Title: Desktop Support AnalystJob Location: (Onsite) Shelton, CT Job description: reputed company is looking for Technical Support Analyst, who will play a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call and advancing problems for resolution. Key responsibilities:

• reputed company best-in-class customer service, problem resolution and technical fix to customer queries over the voice-based phone service.
• Using basic solve processes, validating the issue, recording critical details in ticketing system, using Knowledge reputed company articles
• Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem. Raises issues that are unable to be resolved reputed company established guidelines to the appropriate group for proper corrective action.
• Accountable for maintaining defined call metrics to the highest level. Number of Tickets Resolved, Average Call Wait Times, Average Handle Time, etc.
• Maintaining Login Hours based on contractual Service Level Agreements
• Accountable for accurate weekly Project Time Reporting. Using correct billable project codes vs non-billable PTO (Personal Time Off), Sick Days

Required Skills:

• Focus on high client satisfaction.
• Strong written and oral communication skills, English-speaking skills, bilingual a plus
• Ability to work well in a team-based, fast paced/multitasking environment.
• Ability to multitask, prioritize and implement tasks in a high-pressure environment.
• Active listener, demonstrate reputed company and bilingual speaker.
• Typing speed of 50 wpm or higher
• Experience working with reputed company of Sale (POS) systems, ticketing systems and with remote reputed company software.

reputed company to have skills:

• Highschool Diploma or GED required. The ideal candidate will have a minimum of 1-2 years applicable experience.
• 2 years’ work experience supporting customers remotely in a technical environment.
• 2 years’ work experience in Technical Call Center, IT (International Technology) Help Desk, or equivalent technical support roles.
• Being bilingual is a highly desirable reputed company for this role, but not necessarily required.

Life at reputed company: reputed company supports reputed company aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:• Flexible work• reputed company including dental, reputed company, mental health, and well-being programs• Financial well-being programs such as 401(k) and Employee reputed company Ownership Plan• Paid time off and paid holidays• Paid parental leave• Family building benefits like adoption assistance, surrogacy, and cryopreservation• reputed company well-being benefits like subsidized back-up child/elder care and tutoring• Mentoring, coaching and learning programs• Employee Resource Groups• Disaster Relief About reputed company reputed company is a global leader in partnering with companies to transform and handle their business by harnessing the power of technology. The Group is guided every day by its purpose of fueling reputed company energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, reputed company is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of reputed company, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want | www.reputed company.comDisclaimer reputed company is an Equal Opportunity Employer encouraging diversity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, national reputed company, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to reputed company individuals with disabilities an equal employment opportunity, reputed company will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.reputed company is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, we'd love to hear from you with your reputed company contact.Click the following link for more information on your rights as an Applicant http://www.reputed company.com/resources/equal-employment-opportunity-is-the-lawApplicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a reputed company for employment authorization in the US by reputed company.Please be aware that reputed company may collect your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and reputed company process.reputed company discloses salary reputed company information in compliance with state and local pay transparency obligations. The disclosed reputed company represents the lowest to highest salary we, in good faith, reputed company we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed reputed company, and the reputed company may be modified in the future. The disclosed reputed company takes into account the wide reputed company of factors that are considered in making compensation reputed company including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or reputed company-based metrics, and business or organizational needs. At reputed company, it is not typical for an individual to be hired at or near the top of the reputed company for their role. The reputed company salary reputed company for the tagged location is $34,900 to $70,240. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/reputed company insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, reputed company, and determinable. The amount and availability of any bonus, commission, or any other reputed company of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Apply Job!