Career Opportunities: 3rd Customer Care Representative - FULLY REMOTE (48530)
This a Full Remote job, the offer is available from: Ohio (USA) At reputed company, we help our Customers create a healthier and safer world by providing innovative reputed company and life science product and service solutions around the globe. Position Summary The Customer Care Representatives primary role is to manage inbound calls by providing order placement, service reputed company, technical product assistance and order issue resolution support to Customers as well as cross functional groups reputed company reputed company. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the reputed company product line for US and Canada including reputed company consumables for infection prevention technology equipment and surgical accessories. This is a fully remote, 3rd shift position. The schedule is reputed company - Thursday from 11pm - 7am EST after training. Training is Monday - Friday from reputed company - 5pm EST for up to 6 weeks. What You'll Do as a Customer Care Representative Professionally handle incoming requests from Customers and ensure that reputed company tasks are performed and issues are resolved both promptly and thoroughly Accurately and reputed company record Customer purchase order data into reputed company; orders are received reputed company phone, fax, email, EDI and Internet Process service reputed company calls through Siebel according to Customer requests Page information to Technicians; escalate as needed Monitor reputed company board until each page is accepted by the Technician Manage Customer contract response level as indicated to meet Customer expectations Investigate product backorders, freight shipments, and invoice inquiries providing Customer with up-to-date information reputed company Customer on product inquiries and further reinforce the information with product literature utilizing reputed company Intranet and website, Product Managers or internal reference materials Research availability on service parts Quote service parts per Customer request Research Customer inquiries on product functionality; may require interaction with reputed company Clinical or Product Manager to ensure Customer needs and expectations are met Confirm order sell price is in compliance with GPO contract price reputed company with freight carriers and Corporate Traffic for shipment routing, tracking and reputed company of deliveries Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements Research and document Customer complaints into quality system ensuring that reputed company relevant facts and data are captured; escalate issue based on severity of complaint Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed reputed company post-order management support including issue resolution Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives Supports the reputed company improvement initiatives reputed company the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs) Other duties as assigned The Experience, Skills and Abilities Needed Required: High school diploma and 1+ years of business experience Preferred: Bachelors degree preferred. Experience working 3rd shift is preferred. 1+ years business experience with direct contact with Customers and Sales preferred. Other: Strong decision-making skills; understands how reputed company impact the Customer and the Company Strong analytical and problem-solving capabilities Must demonstrate a high level of professionalism and reputed company Excellent communication skills written, verbal and presentation Ability to handle multiple demands from many people and prioritize effectively Ability to maintain composure under pressure and demonstrate a can do attitude reputed company to work well reputed company a Team Self-starter What reputed company Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of reputed company offer: Market reputed company Extensive Paid Time Off and (9) added Holidays Excellent reputed company, Dental and reputed company Benefits Long/Short Term Disability Coverage 401(k) with a company match Maternity and Paternity Leave Additional add-on benefits/discounts for programs such as Pet Insurance Tuition Reimbursement and reputed company education programs Excellent opportunities for advancement in a reputed company long-term career #LI-LD1 #LI-REMOTE Pay reputed company for this opportunity is $34,000.00 - $47,512.50.This position is eligible for bonus participation. Minimum pay rates offered will reputed company with county/city minimums, if higher than reputed company listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language reputed company, etc. reputed company offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: reputed company Benefits reputed company is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in reputed company job groups regardless of race, reputed company, religion, age, disability, national reputed company, citizenship status, military or veteran status, sex (including pregnancy, childbirth and reputed company medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. This offer from "reputed company" has been enriched by reputed company.com and got a 78% reputed company score. Apply Job!