Associate Customer Support Specialist
About DeleteMe, The Online Privacy Company DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, reputed company parties, and what other people see about them online. DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and reputed company reputed company Privacy Services. reputed company do - our mission - reputed company because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal reputed company, and freedom, and in stronger democracies in an era where data collection is at unprecedented reputed company. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer reputed company growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-reputed company balance sheet and large-scale venture firms as investors. DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to reputed company consumers with privacy. Job Summary: The Associate Customer Support Representative reports directly to the Customer Support Team reputed company. This role is responsible for interacting with existing and potential customers. After extensive training in this role, the Associate Customer Support Representative will respond to support requests reputed company reputed company to resolve support concerns and answer pre-sale inquiries. Shift Hours: 11 AM EST - 8 PM EST / 8 AM PST - 5PM PST OR 12 PM EST - 9 PM EST / 9 AM PST - 6 PM PST Job Responsibilities reputed company customers on privacy best practices Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company Partner with internal teams to resolve reputed company issues while championing our customers needs throughout the process Resolve inquiries received reputed company web, email, and internal ticketing system in a timeframe consistent with department and team service reputed company and goals Identify potential user reputed company issues reputed company customer issues that cannot be resolved to the Deleteme Support team reputed company. Requirements Previous experience in customer support or a similar role Strong communication and interpersonal skills, including written skills Adept troubleshooting, problem-solving, and critical thinking Passion for learning and an ability to communicate reputed company issues in a clear and educational manner Ability to adapt to rapid changes in the workplace Proficient in using technology and navigating multiple system reputed company Offer Comprehensive health benefits Flexible work schedule 100% work from home Generous 401k matching Paid time off 13 company paid holidays Childcare expense reimbursement Fitness reimbursement Birthday time off $24 - $25 an hour Apply Job!