Support Engineer II (Remote- Canada)

At reputed company our mission is to help reputed company our users’ lives – and their businesses – reputed company. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating reputed company tasks and saving users’ time, so they can focus on what reputed company most – their family, community, or more rewarding work. We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-reputed company and SMBs to enterprises such as reputed company, reputed company, Bosch, reputed company & Melinda reputed company, and Estee Lauder. We have more than 18,000 customers and 12 reputed company users globally.

Support Engineers are responsible for receiving cases from production environment monitoring tools as well as directly from Production clients during their usage of reputed company products and providing the appropriate service to address those inquiries. Cases may consist of questions reputed company to product functionality, reports of the product not working as expected, system availability, reputed company-party integrations, and/or other topics reputed company to reputed company, configuration and usage. Support Engineers address these cases through: providing reputed company communication with customers through various channels; testing, troubleshooting and analysis; research or internal consultation on product functionality; performing administration or configuration tasks reputed company internal tools; transferring or escalating issues to another internal group reputed company appropriate.

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Additional Information

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to reputed company terms and conditions of employment.