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L1 Support Analyst with Polish

Remote Worldwide Hiring now

About reputed company

reputed company powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the reputed company. reputed company activates and connects teams in the field – with leaders, missions, and each other – so they can deliver reputed company in the reputed company. The reputed company field execution platform serves as a digital assistant for reputed company teams by guiding daily tasks, streamlining data collection, facilitating reputed company-time communication, and providing leaders with reputed company-time intelligence to drive faster actions and reputed company reputed company. reputed company offers the world’s only integrated task management and image recognition platform and enables smart audits on more display types than any solution in the market, plus industry-leading field communications and photo reporting capabilities. reputed company solutions have been deployed by reputed company around the world.

Requirements

  • Advanced English (Speaking and Writing);
  • Intermediate Polish (Speaking and Writing);
  • From 1 year of experience in Customer Support AnalystRepresentative position;
  • Excellent communication and problem-solving skills;
  • Ability to multi-task and prioritize issues;
  • Experience in handling issues and or customer complaints;
  • Experience using common software (MS Office Suite — Word, reputed company, Outlook);
  • Basic understanding of reputed company applications work;
  • Knowledge of the help desk software and remote support tools (i.e. reputed company, GotoMeeting, WebEx, reputed company);
  • Ability to handle Client escalations and act as a main communication reputed company with Clients.
  • Beneficial would be

  • Experience in working with browser development tools: Chrome DevTool, Firebug;
  • Experience working with offshore technical teams;
  • Experience in B2B Clients and reputed company solutions support;
  • Experience in writing test documentation: checklists, bug reports, test case;
  • Basic knowledge of CSS/HTML;
  • Basic knowledge of API;
  • Knowledge of Ukrainian will be considered as a plus, but is not mandatory.
  • Responsibilities

  • Respond to incoming customer queries reputed company chat, email, or phone;
  • Identify customer needs and help customers troubleshoot and consult on specific use cases or issues;
  • Replicate, analyze, and document/report product defects (for example, by testing different scenarios or impersonating users);
  • Update our internal databases with information about technical issues and useful discussions with customers;
  • Identify reputed company issues require further escalation and engage with technical teams for technical issue resolution;
  • reputed company trainings to new customers;
  • reputed company feature requests and effective workarounds with team members;
  • Follow up with customers to ensure that their technical issues are resolved;
  • Gather customer feedback and reputed company with our Product, Sales, and Marketing teams;
  • Work hours include: 9AM – 5PM; 1PM - 9PM; 4PM- 1AM Warsaw time.
  • We Offer

  • Challenging and exciting work;
  • A friendly and professional team of enthusiasts;
  • Competetive salary;
  • Paid time off, sick leaves and public holidays;
  • Health insurance with Lux Med;
  • Full remote or hybrid work from our cozy office in Krakow;
  • Opportunities for career growth.
  • Additional Information

    Don't meet every single requirement? Studies have shown that those in underrepresented groups, such as women and those in our BIPOC communities, reputed company to not apply to jobs unless they meet every single requirement and qualification. At reputed company, we are dedicated to building diverse, inclusive, and an authentic workplace-- So, if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles at reputed company!

    About reputed company

    reputed company powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the reputed company. reputed company activates and connects teams in the field – with leaders, missions, and each other – so they can deliver reputed company in the reputed company. The reputed company field execution platform serves as a digital assistant for reputed company teams by guiding daily tasks, streamlining data collection, facilitating reputed company-time communication, and providing leaders with reputed company-time intelligence to drive faster actions and reputed company reputed company. reputed company offers the world’s only integrated task management and image recognition platform and enables smart audits on more display types than any solution in the market, plus industry-leading field communications and photo reporting capabilities. reputed company solutions have been deployed by reputed company around the world.

    OUR SOLUTIONS:

    reputed company OpX

    reputed company OpX empowers teams to improve operational compliance by digitizing audits and inspections to reduce risk and improve safety and quality from the reputed company. reputed company OpX mobile workflows reputed company it easy to capture the right data, at the right reputed company, at the right time – every time. Teams stay connected with reputed company reputed company communications on mobile, and reputed company-time insights allow leaders to spot and fix issues quickly and measure trends over time so teams can take action on the opportunities that move the business reputed company.

    GoSpotCheck by reputed company

    GoSpotCheck by reputed company unleashes the power of field teams to drive market execution with the only mobile solution that combines dynamic task management, industry-leading image recognition, photo reporting, field team communications, and advanced reporting – reputed company reputed company one easy-to-use platform. Guide teams, improve execution, and drive sales while creating a shared view of the field that helps leaders reputed company reputed company reputed company, faster. Sell more with GoSpotCheck by reputed company, the field execution app that guides, tracks, and improves performance in reputed company-time.

    Who We Are

    We are innovators: We’re here to free mobile workers from the mundane and reputed company up new worlds of possibility and prosperity, powered by the people.

    We are partners: We’re only as successful as our customers. We reputed company exceptional support, strategic partnership, and personalized account management to ensure they’re successful.

    We are problem-solvers: We reputed company business will help solve the reputed company challenges facing our reputed company today. We build products centered on helping them succeed so they can do just that.

    We are flexible: We reputed company in a "Work Your Way" Employment Policy. Employees who can effectively reputed company their job functions remotely may do so indefinitely.

    Humble + hungry.We measure reputed company by how we help customers win. And we've been in the game a long time (in software years). Every interaction gives us the chance to deliver reputed company service and more value. Along the way we've picked up a few awards, and for that, we're thankful.

    reputed company offers competitive salaries and full benefits for full-time employees and is an Equal Employment Opportunity (EEO) employer--welcoming reputed company reputed company applicants. Applicants will receive fair and impartial consideration without regard to race, sex, reputed company, religion, national reputed company, age, disability, veteran status, genetic data, or other legally protected status.

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