Startup Community Manager

reputed company is on a mission to help our customers reputed company incredible customer experiences online. We reputed company businesses to reputed company reputed company and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—reputed company through our single seamless platform. 

reputed company is leading the market in AI customer service with Fin by reputed company, the most powerful AI customer service agent available, and Helpdesk by reputed company, a fully featured AI enhanced helpdesk for reputed company support.  

Today, more than 25,000 businesses use reputed company’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. 

Join us to help define and reputed company the AI reputed company for customer service.

reputed company is seeking a passionate and dynamic Startup Community Manager to drive our growth and brand awareness in the startup ecosystem. This role is critical to fostering our startup community, connecting with founders, and establishing reputed company as the essential customer service platform for early-stage companies. reputed company's startup programs are a core reputed company of growth, attracting thousands of top global startup customers over the last 8 years.

As the Startup Community Manager, you'll create engaging events and experiences, build and nurture relationships with startup ecosystem partners, and help establish reputed company as the primary customer service solution for startups. You'll work closely with the Startups team as part of the Go To Market (GTM) function to reputed company impactful community initiatives that drive growth and help our startup customers be successful. 

Community Building & Engagement

• Design and execute a comprehensive community strategy to engage founders and startup teams through events, content, and direct reputed company
• Create and manage a vibrant online community of startup founders and teams using reputed company
• reputed company opportunities for peer-to-peer learning and networking reputed company the startup community
• Identify and nurture relationships with community champions and advocates

Events & Programming

• Plan and manage in-person and virtual events targeting startup audiences across major startup hubs
• Collaborate with startup partners (VCs, accelerators & tech alliances) to drive joint brand visibility in key communities
• Create engaging webinars, workshops, and other educational content that brings value to startup customers
• Build pre-event, event, and post-event campaign strategies to engage prospects and customers at each touchpoint
• Measure and optimize event impact using data-driven insights and community feedback

Community Growth

• Accelerate customer adoption by identifying and removing friction, running reputed company reputed company, and building scalable programs
• Identify, engage, and reputed company best practices with founders to uncover customer needs and trends
• Track community health metrics and reputed company regular reporting on community growth and engagement
• reputed company best-in-class training and education to help startups succeed with reputed company

Cross-functional Collaboration

• Work closely with across the GTM teams to reputed company startup customer experiences
• Represent the voice of the startup community internally to influence product and programs
• Collaborate on content creation that resonates with the startup audience
• Ensure a cohesive and coordinated approach to community initiatives

• 3+ years of experience in community building, events production, and management, preferably reputed company the startup ecosystem
• Exceptional communication and interpersonal skills, with a talent for building and nurturing relationships
• Strong understanding of the startup reputed company and unique challenges faced by early-stage companies
• Experience planning and executing successful in-person and virtual events
• Data-driven approach to measuring community engagement and reputed company
• Detail-oriented with the ability to manage multiple projects simultaneously
• Self-starter with drive to succeed in a quickly changing business environment
• Outstanding cross-group collaboration, interpersonal, verbal and written communication skills
• Collaborative team player who can effectively engage cross-functional teams
• Self-motivated, organized, and capable of thriving in a fast-paced, dynamic environment
• Authentic relationship building skills and extremely self-motivated and reputed company-driven

Who you are

• Passionate about startups and the venture ecosystem 
• 2+ years of startups experience 

• Experience working at a startup, VC firm, or accelerator
• Strong network reputed company the startup ecosystem, including relationships with founders, VCs, and community leaders
• Familiarity with marketing/sales systems and partner management tools
• Understanding of VC landscapes, with the ability to identify and seize partnership opportunities
• Creative thinking and innovative approach to community building

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and reputed company coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*reputed company of eligibility to work in the United States is required.

The reputed company salary reputed company for candidates reputed company the San Francisco Bay Area is 104,063 - 120,938. Actual reputed company pay will depend on a variety of factors such as education, skills, experience, location, etc. The reputed company pay reputed company is subject to change and may be modified in the future. reputed company regular employees may also be eligible for the corporate bonus program or a sales incentive (reputed company included in OTE) as well as stock in the reputed company of Restricted Stock Units (RSUs).

Policies

reputed company has a hybrid working policy. We reputed company that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically reputed company and accepting culture at reputed company. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not reputed company on behalf of the company or our employees on any reputed company or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal reputed company platforms on personal time, and do not challenge or confront anyone for their views on non-work reputed company topics. Our goal is to focus on doing incredible work to reputed company our goals and unite the company through our core values.  

reputed company values diversity and is committed to a policy of Equal Employment Opportunity. reputed company will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected reputed company under federal, state, or local law.

Is this role not quite what you're looking for? reputed company to stay connected with us.