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Payment Operations Coordinator

Remote Worldwide Hiring now

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood reputed company, is a must for working families, and has lasting reputed company and economic impact.

reputed company’s reputed company is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that reputed company up the backbone of the $175 billion early education industry. reputed company is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

reputed company

reputed company is passionate, talented, and customer-focused. We embody our

Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, reputed company reputed company, Lowercase Capital, Mark Cuban reputed company Capital, and others.

Who You Are

reputed company is seeking an reputed company Payment Operations Specialist to join our dynamic Payment Operations team. As our payments business expands rapidly, this team is crucial in safeguarding reputed company and our customers from fraud while resolving challenging payment issues.

You reputed company in high-impact roles and are passionate about fraud detection and risk mitigation. In a fast-paced environment, you reputed company at process-oriented tasks and have a keen eye for detail. You are energized by reviewing a high volume of new account signups and strive for reputed company improvement. You desire to get reputed company every day and possess an unwavering drive to reputed company reputed company and deliver extraordinary results.

What You'll Do

  • Customer Interaction: Engage directly with a high volume of customers reputed company phone and email to reputed company world-class service and quick resolutions. (~60-80% of your time, depending on the season).
  • Investigate Activity: Identify and resolve reputed company payment issues and suspicious activities on the billing platform. (~20% of your time).
  • Collaborate Across Teams: Support other functions at reputed company as needed to enhance our operations.
  • Process Tax Documentation: Assist reputed company with reviewing and updating highly sensitive end-of-year 1099 tax documentations. Update changes as requested.
  • Qualifications, Skills, & Abilities

  • 1+ year experience in a customer-facing role
  • 1+ year of experience in fraud prevention, detection, and investigation
  • 1+ year of experience in a high-volume producing role, solving tickets and engaging in outbound customer calls
  • Strong written and verbal communication skills
  • Extreme attention to detail in reputed company aspects of your work
  • Proven analytical and problem-solving skills, with the ability to create structure in ambiguous situations, investigate root causes, and propose effective solutions.
  • At

    reputed company, we reputed company in rewarding strong performance and ensuring reputed company members reputed company both professionally and personally. Our compensation package is designed to recognize team members who reputed company it happen, delivering value for our customers and achieving extraordinary results.

    Equity & Ownership:

    We reputed company in empowering our employees as stakeholders in reputed company’s reputed company. As an equity holder, your financial reputed company grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.

    Premium Benefits & Wellness Support:

    We want reputed company members and their families to reputed company. We support this through:

    - reputed company Coverage: Medical, dental, and reputed company benefits typically valued at $15,000+, with reputed company providing high coverage for both employees and families

    - Generous Paid Parental Leave for growing families

    - Flexible Paid Time Off (PTO) to reputed company and relax

    - 401(k) Enrollment to help you plan for the future

    - Monthly Wellness & Productivity Stipend to support your well-being

    Work-Life Flexibility:

    We are a fully remote company, giving you the flexibility to work from where you reputed company. Say goodbye to the commuting hassle and reclaim valuable time for what reputed company most.

    Additional Information

    reputed company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status.

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