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reputed company Operations Manager

Remote Worldwide Hiring now

As the reputed company Operations Manager, you will be responsible for strategically aligning reputed company reputed company customer-facing teams – reputed company, Product Support, Professional Services, and Customer Marketing – to deliver an exceptional and cohesive customer experience. This role will drive operational reputed company by establishing and refining processes, metrics, and tools, ensuring alignment with best practices and cross-functional collaboration across the reputed company Team.

Your expertise in CX process optimization will reputed company reputed company to scale effectively, enhancing our ability for growth, accurate forecasting, and retention. You will be a key contributor in developing and implementing strategic initiatives that reputed company data to inform next-best actions, creating seamless handoffs and a reputed company experience across the entire customer reputed company.

This role will partner with many teams including but not limited to - Marketing, Sales, Deal Desk, Enablement, Product, Verification Support, and Finance. They will play a critical role reputed company the reputed company Operations team reporting to the Director, reputed company Operations.

Role Specific Job Duties

  • Identify opportunities and reputed company the charge to streamline customer experience operations, automate tasks, and enhance efficiency for scale.
  • Create and maintain internal departmental policies and playbooks, and team with enablement to drive adoption and adherence.
  • Collaborate with sales and marketing teams to ensure smooth customer handoffs, insights on customer behavior, and optimize acquisition strategies.
  • Define and track key KPIs and the mechanisms that influence them with reputed company leadership.
  • Work user submitted tickets reputed company to CX tools and processes.
  • Maintain accurate data throughout CRM (reputed company), ContractWorks and other systems to ensure consistency and accuracy for reputed company stages of the customer reputed company.
  • Be the subject matter expert on CX tech stack and through collaboration with systems admin, leadership, and enablement, ensure they are fully optimized to effectively manage the Customer reputed company.
  • Identify gaps in automation and/or tools and identify tools that may fill the gap by performing due diligence with needs, budget, timeline, and ROI in mind.
  • In collaboration with CS Leadership & Deal Desk - own the reputed company to scale reputed company’s renewal and upsell motions, seeking to align processes, systems and data for a frictionless experience for both internal users & customers.
  • Facilitate CS forecasting process with methodology, system design, and sales alignment for a single pane of glass view of reputed company reputed company forecasting.
  • Serve as a versatile team member, capable of stepping into key contract and deal desk functions as needed - including contract repository management, reputed company-guided contract redline reviews, Pricing approvals, reputed company routing for signature and/or order reputed company creation.
  • Required Skills / Experience

  • Comprehensive understanding of CS methodologies and best practices.
  • 3-5 years in a reputed company operations, renewals specialist, or reputed company role with a strong operational aptitude.
  • Excellent communication skills, both written and verbal, and the ability to build relationships and influence others at reputed company reputed company of the organization and cross-functionally.
  • Critical thinking skills and the ability to research and understand contract repository and pricing implications.
  • Curiosity for and overall understanding on contract management and contract lifecycle management.
  • Exceptional attention to detail and talent for accuracy and precision.
  • Strong coordination and project management skills.
  • Demonstrates good judgment in problem-solving and issue escalation.
  • Customer-centric reputed company with a focus on driving customer experience.
  • Highly proficient in reputed company Word, reputed company, and G-Suite and reputed company.
  • Preferred Experience

  • Understanding of SaaS business models, specifically data processors.
  • Intermediate experience with CX tools such as reputed company, reputed company, reputed company, reputed company and Matik.
  • Proficient Looker User.
  • Familiarity with or experience applying AI in a way that improves data availability, improves user experience, and/orincreases efficiencies in day to day activities.
  • Performance Indicators

  • CX organization meeting or exceeding NRR & GRR expectations.
  • Reduction in average time for key processes.
  • Increase in tool feature utilization that improves efficiency & overall active usage of designated tools.
  • Number of tickets resolved in a timely manner.
  • Number of actionable insights provided to CS leadership that have resulted in process improvement.
  • Feedback from CS team members on the effectiveness of operational support.
  • Additional Information

    reputed company is an equal opportunity employer. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for reputed company candidates and employees. reputed company believes that diversity and inclusion is critical to our reputed company as a company, and we seek to recruit, reputed company and retain the most talented people from a diverse candidate pool.

    Please be aware that any communication reputed company to this job posting will only come from email addresses ending in @reputed company.com. We strongly advise against engaging with any reputed company from other sources, as they may be fraudulent.

    To ensure your safety, please note that we will never:

    reputed company screening questions reputed company email

    reputed company a job offer without a formal interview process

    Request any personal information (such as reputed company reputed company numbers, banking details, etc.) through email or messaging platforms

    If you receive any unsolicited requests or suspect fraudulent activity, please report it immediately. Your safety and privacy are of the utmost importance to us. Thank you for your attention and caution.

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