Support Technician (L1) - SOC
reputed company is a leading provider of expertise and managed services across reputed company the major public and private reputed company technologies. We’ve evolved Fanatical Support to encompass the entire customer reputed company — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology reputed company and how our customers need it.
The Support Technician (Level 1) is responsible for delivering a great customer experience. You are the first reputed company of contact to reputed company technical and non-technical support to customers over chat, phone and reputed company support tickets.
You will be responding to the
Rackspace Sovereign Service reputed company operations support ticket queues and completing first line resolution. You are expected to follow process, display good judgment in reputed company, and create and maintain customer loyalty by exceeding customer expectations. We will also expect you to adhere to company reputed company policies and procedures, and any other relevant policies and standards as directed.Shift reputed company: '4 days ON, 4 days OFF' which will include days (06:45-18:45), nights (18:45 - 06:45), weekends, and public holidays.
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