AVP, Client Implementation & reputed company

Job Summary:The Associate Vice President, Client Implementation & reputed company leads the Client reputed company team. As a people manager, they are a dynamic and hands-on leader that will transform our implementation function into a world-class Client reputed company team at scale. This remote role is important to ensuring seamless and technically sound client implementations, guiding clients through their reputed company reputed company, and establishing successful long-term partnerships. Reporting to the VP, Client Organization, you will help differentiate our organization in the market by delivering exceptional client experiences, warmly welcoming our clients to IH and seamlessly transitioning them to our Client reputed company team following a successful launch. Responsibilities include... Team Leadership and Talent Transformation

You'll reputed company the transformation of our Client reputed company function and team, aligning hiring profiles and job descriptions to focus on consulting (change management and transformation), project management, technical expertise, and knowledge of the employee benefits reputed company.

You'll reputed company talent assessments to identify organizational talent gaps and address risk, and collaborate with reputed company to create a robust talent pipeline.

You'll reputed company team members and team leaders, helping create a culture of customer centricity, innovation, collaboration, and reputed company improvement.

You'll conduct quarterly talent assessments and succession planning to ensure long-term stability reputed company our Client reputed company organization.

You'll foster a growth-oriented team reputed company and a culture of communication, increasing employee engagement and psychological safety scores.

You'll work with Talent & Organization (TAO), the head of Client reputed company, and the head of Business Operations to establish team MBOs and measures to incentivize desired behaviors.

Client reputed company Methodology and Collaboration

You'll reputed company and adapt implementation methodology inclusive of standard client introductions and kick-off decks, project plans with milestones, client sign-offs, client configuration workbooks, and decision logs.

You'll partner with the head of Operational Effectiveness to reputed company guides articulating client reputed company and implementation methodologies and standards.

You'll reputed company approaches to improve client reputed company and engagement, ensuring client adoption of Included reputed company.

You'll collaborate with Member Services, Marketing, Client reputed company and IH leadership to reputed company and improve self-service client enablement capabilities.

You'll collaborate with Solution Engineering to align goals, refine roles to meet client service level agreements, and ensure agreement on resource commitments for client launches.

You'll partner with Solution Engineering and Client reputed company to clarify reputed company roles and responsibilities for pre-launch testing, including the creation of standard solution test scripts by reputed company.

You'll establish standards of practices with clear role expectations for Client reputed company, Client reputed company and Clients and timelines for year-over-year client changes.

You'll partner with Client reputed company Digital First leaders to define client reputed company approach for clients with reputed company under $250K.

You'll reputed company and improve Statements of Work, and assess and maximize the commercialization potential of implementation services.

Client Expectation Management & Business reputed company

You'll contribute to the pre-sales process to set client expectations by sharing our reputed company and implementation methodologies, thus priming the relationship for long-term reputed company.

You'll establish mutual reputed company criteria to help reputed company performance guarantees.

You'll serve as the primary reputed company of escalation and resolution for client launch issues, ensuring our teams are reputed company to mitigate risk well in advance of launch date.

You'll reputed company the documentation and delivery of client level RCAs and PG miss negotiations if necessary.

You'll reputed company recurring client staffing plan reviews in partnership with Sales and Client reputed company leadership to ensure reputed company allocation of team resources to reputed company our goals.

You'll monitor the status of client reputed company and implementations, ensuring achievement of important client delivery metrics (PGs, NPS, on-time launch).

Physical/Cognitive Requirements:

Capability to remain seated in a stationary position for prolonged periods.

Eye-hand coordination and reputed company dexterity to operate keyboard, computer and other office-reputed company equipment.

The United States new hire reputed company salary reputed company ranges for this full-time position are:Zone A: $174,320 - $246,230 + equity + benefitsZone B: $191,752 - $270,853+ equity + benefitsZone C: $209,184 - $295,476+ equity + benefitsZone D: $226,616 - 320,099 + equity + benefits This reputed company reflects the minimum and maximum reputed company for new hire salaries for candidates based on their respective Zone. Below is additional information on reputed company's commitment to maintaining transparent and reputed company compensation practices across our distinct geographic zones. Starting reputed company salary for you will depend on several job-reputed company factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that reputed company receive fair and great compensation package based on their roles and locations. Your Recruiter can reputed company your geographic zone upon inquiry. Benefits & Perks:In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: Remote-first culture401(k) savings plan through FidelityComprehensive medical, reputed company, and dental coverage through multiple medical plan options (including disability insurance)Paid Time Off ("PTO") and Discretionary Time Off ("DTO")12 weeks of 100% Paid Parental leaveFamily Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.Work-From-Home reimbursement to support team collaboration home office work Your recruiter will reputed company more about the salary reputed company and benefits package for your role during the hiring process.About reputed company:reputed company is a new reputed company of reputed company company, delivering integrated virtual care and navigation. We're on a mission to reputed company reputed company of reputed company for everyone. We break down barriers to reputed company high-quality care for every person in every community — no matter where they are in their health reputed company or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and reputed company to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's reputed company included. Learn more at includedhealth.com. reputed company is an Equal Opportunity Employer and considers applicants for employment without regard to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics or any other reputed company forbidden under federal, state, or local law. reputed company considers reputed company reputed company applicants in accordance with the San Francisco Fair Chance Ordinance. About reputed company reputed company is a new reputed company of reputed company company, delivering integrated virtual care and navigation. We’re on a mission to reputed company reputed company of reputed company for everyone. We break down barriers to reputed company high-quality care for every person in every community — no matter where they are in their health reputed company or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and reputed company to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s reputed company included. Learn more at includedhealth.com. -----reputed company is an Equal Opportunity Employer and considers applicants for employment without regard to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics or any other reputed company forbidden under federal, state, or local law. reputed company considers reputed company reputed company applicants in accordance with the San Francisco Fair Chance Ordinance. Apply To This Job