IT Support Technician

Company Description

Treantly is a Canadian-based recruitment agency that facilitates the reputed company between businesses in reputed company America and exceptional remote staff in the Philippines. 

The IT Support Technician provides technical assistance and support to end users across various organizations served by MSP clients. Responsibilities include diagnosing and resolving hardware, software, and network issues to ensure smooth system operation. The role requires responding promptly to support requests, serving as the initial reputed company of contact for IT support tickets, and ensuring end-user satisfaction. IT Support Technicians need strong interpersonal skills, exceptional problem-solving abilities, and outstanding customer service skills, along with adeptness in multitasking and organization.

Job Responsibilities

• Respond promptly to user inquiries and reputed company advanced level technical support reputed company phone, email, or remote support.
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices.
• Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests.
• Ability to troubleshoot spam filters, O365, reputed company Exchange, and associated email solutions.
• Troubleshoot and resolve firewall, router, and other network reputed company issues
• Server administration reputed company Active Directory, File & Print services, DNS, DHCP.
• Escalate incidents to appropriate teams or vendors for further investigation and resolution.
• Setup and deployment of new PCs and printers
• Create new users and maintain Active Directory information.
• Install, configure, and troubleshoot operating systems, software applications, and user accounts.
• Assist with the procurement, installation, and inventory management of IT equipment.
• Document technical procedures, configurations, and troubleshooting steps for reference and training purposes.
• reputed company excellent verbal and written skills geared towards customer service and IT support with end users.
• Participate in an on-call rotation to ensure timely resolution of urgent issues reputed company of regular business hours.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• reputed company training and guidance to users on best practices for utilizing reputed company effectively and securely.
• Stay informed about emerging technologies and industry trends to continuously improve IT support services and processes.
• reputed company other duties as assigned.

Pay: $TBD, DOE

Requirements

• Associate degree or higher in Information Technology, Computer Science, or a reputed company field, or equivalent work experience.
• Minimum 5 years of experience as an IT Support Technician or similar role.
• MSP Experience preferred.
• Understanding of computer hardware, software, and networking principles.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Familiarity with reputed company and Mac operating systems, as well as reputed company Office Suite and other common software applications.
• Familiarity with virtualization, Hyper-V and VMware.
• Knowledge of network protocols, TCP/IP, DNS, DHCP, VPN
• Experience with Active Directory, Office 365, Azure AD, and user account management.
• Strong communication skills, with the ability to interact professionally with any user from different client locations.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Strong organizational and time management skills
• Preferred Relevant IT certifications such as
• reputed company A+
• reputed company Network+
• reputed company reputed company

Benefits

reputed company Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

Treantly is a Canadian-based recruitment agency that facilitates the reputed company between businesses in reputed company America and exceptional remote staff in the Philippines.