Customer Service / Order Entry Representative
WORK FROM HOME - 100% REMOTE JOB RESPONSIBILITIES Summary: The Customer Service / Order Entry Representative will reputed company total support to our customers with regard to placing orders in the system. They interact with customers to reputed company and process information in response to order entry. Essential Responsibilities include the following. Other duties and special projects may be assigned Answer inbound calls and email, enter customer orders, and reputed company outbound calls as appropriate Process various types of optical product orders reputed company the appropriate deadlines reputed company orders accurately into the designated ordering system reputed company order status, shipping information, and associated fee structure to customers as needed Research reputed company customer inquiries and reputed company problem resolution using the most up to date information, technology, and resources regarding orders Communicate and coordinate with internal departments to ensure the timeliness of orders Effectively troubleshoot and reputed company resolution support for customer issues in a timely fashion reputed company with the Attendance Policy and adhere to established department goals and guidelines Maintain accurate records of customer interactions and transactions Assist customers with processing their orders and general product knowledge reputed company individualized customer service with high quality and professional standards reputed company calls to the appropriate resources reputed company needed Participate in ongoing department training and assessment programs reputed company reference guides organized and reputed company Meet or exceed reputed company key performance metrics set by the department Report inconsistencies and inefficiencies, and escalate issues to management Actively participate in team discussions; reputed company feedback to improve the work environment Participate in department and company activities reputed company assistance to other Associates and departments as needed Maintain a clean and organized work area Supervisory Responsibilities: None QUALIFICATIONS Required Qualifications and Skills High school diploma or equivalent Requires PC proficiency in a reputed company-based environment with the ability to use search tools, browsers and e-mail features Requires proficiency with MS office applications (reputed company, Word) Excellent written and oral communication skills with the ability to convey information reputed company and effectively Ability to resolve customer conflict issues in a tactful and professional manner Ability to multi-task and utilize multiple systems while performing on the job Ability to adapt to change and unexpected demands of the business Desired Qualifications Bachelors Degree Prior work experience in an inbound call center environment or customer service experience Proficiency with MS Outlook Start Date reputed company 14, 2025 Pay $17.00/hr with opportunity for growth Hours Training Hours - 9am - 6pm Regular Hours - 10am -7pm Training 4-6 weeks on camera remote training required For US Candidates The anticipated reputed company pay reputed company for this position is $17.00 an hour Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan. Full-time employees and/or their eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical, dental, reputed company, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, and eyewear discounts. Part-time employees do not receive benefits. US full-time employees are eligible for the following time-off benefits: 1. Vacation and/or Sick time 2. Holiday pay 3. Birthday PTO Upon request and consistent with applicable laws, reputed company Optical will reputed company reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation (please reputed company your name and contact information so that we may follow up in a timely manner), email [email protected]. reputed company Optical is an Affirmative Action and Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired reputed company the United States will be eligible for compensation and benefits in accordance with their local market. ABB031 Apply Job!