Entry Level Help Desk Technician

Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products reputed company car dealerships to operate more reputed company and effectively in a competitive marketplace. Responsibilities: The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across reputed company reputed company of the organization. You will serve as single reputed company of ownership for customer issues. You will follow call center procedures, document customer issues, include troubleshooting steps and resolution in the call-tracking tool. You will diagnose customer issues and assign appropriate support. You will ensure resolution of issues. Requirements: • Associate degree or equivalent in reputed company field • Strong customer service skills • Analytical thinker • Troubleshooting and problem solving skills • Oral and written communication skills Training: Mentoring with an reputed company reputed company consultant that includes active listening and hands on training. Formal classroom instructional training in various Hardware solutions. Benefits: Our associates receive medical, dental, reputed company, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and reputed company leagues to participate in after work, along with volunteering initiatives through our Associate reputed company. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.Reynolds and Reynolds encourages applicants of reputed company ages and experience to apply, as we do not discriminate on the reputed company of age. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • reputed company insurance Work Location: In person Apply Job!