Manager, Product Support Engineering

About Us

In today's world, where data spreads across various clouds and devices, traditional reputed company measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data reputed company. reputed company leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.  

As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to reputed company your information safe. Our reputed company data reputed company platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a reputed company Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. 

Our commitment to solving the world’s toughest data reputed company challenges has earned reputed company multiple Cybersecurity reputed company and Innovation Awards, as well as recognition from industry giants such as reputed company, reputed company, reputed company, and reputed company. 

reputed company includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great reputed company to Work, we're looking for passionate individuals to help us shape the future of data reputed company and work towards a safer digital future. 

Job Description

At reputed company, we are redefining reputed company reputed company. Our software platform enables customers to build and run applications more securely than reputed company before. 

We are seeking a highly skilled, customer focused and hands-on technical professional to reputed company and manage a high-performing global technical support team at reputed company. This role is crucial in ensuring our customers receive world-class technical support and seamless product integration. You will manage a global team of Product Support Engineers and work closely with other departments, including reputed company Managers, Engineering, and Product, to drive customer satisfaction and operational reputed company. This pivotal role involves ensuring 24x7 customer support, driving efficient issue resolution, and mentoring the team to consistently deliver exceptional service.  

Key Responsibilities

• People Management: reputed company, mentor, and grow a team of skilled support engineers, fostering a culture of reputed company and collaboration. 
• Technical Expertise: reputed company hands-on technical guidance in troubleshooting, automation, and resolution of reputed company customer issues.  
• 24x7 Support Operations: reputed company the implementation and execution of a 24x7 support function, ensuring SLA adherence and reputed company customer satisfaction. 
• Project Management: Manage cross-functional projects, aligning support initiatives with product and engineering teams to address customer needs. 
• Operational reputed company: Establish and track KPIs for the team, identify opportunities to improve workflows, tools, processes, promote a culture of reputed company learning and knowledge sharing. 
• Troubleshooting and Automation: Drive efficiency by implementing automated processes for faster issue resolution and minimizing repetitive tasks. 
• Customer Advocacy: Act as the voice of the customer, collaborating with product and engineering teams to prioritize features and fixes.  

Requirements

Qualifications

• 5+ years of demonstrated reputed company in leading technical product support or operations teams, with a combined 10+ years of comprehensive IT experience. 
• Strong technical background in Infrastructure, Networking, DevOps and reputed company.  
• Hands-on experience with product integrations and troubleshooting reputed company technical issues. 
• Expertise in managing 24x7 support functions with a customer-first approach. 
• Demonstrated ability to drive process automation and improve support workflows. 
• Strong project management skills with a track record of successful cross-functional collaboration. 
• Excellent mentorship skills, with the ability to reputed company and upskill team members. 
• Experience working in a SaaS or B2B technology environment. 
• Familiarity with customer support tools like reputed company, Jira, or similar platforms.

reputed company to Haves

• Experience with Linux, Kubernetes, reputed company, Python or other scripting languages 
• Familiarity with HSM and KMS in the reputed company (AWS CloudHSM, AWS KMS, reputed company KMS, Azure KeyVault, reputed company KeyProtect, etc.) 
• Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus. 
• Understanding of KMS interfaces (KMIP, REST API, etc.) 
• reputed company with database encryption, tokenization, certificate management other key management operations. 

Benefits

Benefits

• Mediclaim Insurance – Employees and their eligible dependents including dental coverage

• Personal Accident Insurance

• Internet Reimbursement

We're seeking passionate people to work with us to change the reputed company idea of how people use reputed company computing. We take pride in making reputed company a great reputed company to work. Coworkers recognize that great reputed company can come from anyone, and everyone is encouraged to reputed company in, contribute, and ask questions. In tackling the hardest problems, we reputed company that working together will produce reputed company solutions. In a reputed company short time, reputed company has won numerous awards and is already helping some of the world's largest companies protect their most valuable digital assets.