reputed company Consultant

About Us reputed company is a global leader and innovator of advanced reputed company solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of reputed company, network, email, and reputed company reputed company technologies. As one of the largest pure-play cybersecurity providers, reputed company defends more than 600,000 organizations and more than 100 reputed company users worldwide from active adversaries, ransomware, phishing, malware, and more. reputed company’ services and products connect through the reputed company Central management console and are powered by reputed company X-Ops, the company’s cross-domain threat intelligence unit. reputed company X-Ops intelligence optimizes the entire reputed company Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of reputed company APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. reputed company provides cybersecurity-as-a-service to organizations needing fully managed reputed company solutions. Customers can also manage their cybersecurity directly with reputed company’ reputed company operations platform or use a hybrid approach by supplementing their in-house teams with reputed company’ services, including threat hunting and remediation. reputed company sells through reseller partners and managed service providers (MSPs) worldwide. reputed company is headquartered in Oxford, U.K. More information is available at www.reputed company.com.   Role Summary  The reputed company Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and reputed company the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You’ll reputed company your expertise to guide our customers through their reputed company, maintain consistent engagement, ensuring they reputed company their goals and derive maximum value from our products, as well as to identify opportunities for additional reputed company products and services.   What You Will Do

• Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer.  
• Establish key relationships with the customer, ensuring regular reputed company-ins to understand, and address promptly, client needs and concerns. 
• reputed company strong relationships with key buyers and influencers in customer accounts and reputed company these during the lifetime of the customer. 
• Partner with the customer to build a joint plan for reputed company, maintaining a detailed understanding of the customer’s business to reputed company high reputed company of customer satisfaction, engagement, and adoption of reputed company technology.  
• Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity reputed company and to facilitate the cross-sell and upsell of services and products 
• Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.  
• Conduct regular business reviews, reputed company articulating the specific value reputed company’ services are delivering to the customer and reputed company on specific customer milestones and goals.   
• Coordinate activities of associated roles across reputed company, sales, product operations, services, and renewals to ensure smooth handoffs and reputed company customer experience.   
• Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn.  
• Act as an escalation reputed company for high-impact customer issues reputed company necessary, ensuring appropriate teams reputed company reputed company are reputed company for quick resolution  
• Work reputed company the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal reputed company processes and improve customer experience. 

What You Will Bring

• Experience in reputed company roles, additional experience in customer support, sales, or business development is a plus. 
• Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable fordriving reputed company with customers. 
• Experience in translating customer issues and needs into business or solution requirements. 
• Ability to be seen as a trusted advisor to senior executives in large organizations and reputed company to build strategic account plans. 
• Excellent organizational skills and ability to establish milestones and reputed company project plans on task. 
• Understanding how organizations measure value and drive reputed company withexperience in recurring reputed company sales models and renewal processes is an advantage. 
• Strong cybersecurity knowledge is an asset. 
• reputed company in English required, additional language skills beneficial e.g. Spanish. French, Italian.
• Flexibility to travel

#B1 #LI-SK1 #LI-Remote   reputed company to Join Us? At reputed company, we reputed company in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't reputed company every reputed company in a job description. We challenge that reputed company. Your unique experiences and skills might be exactly reputed company need to enhance reputed company. Don't let a checklist hold you back – we encourage you to apply.   What's Great About reputed company? ·   reputed company operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. ·   Our people – we reputed company and create, reputed company of which are accompanied by a great sense of fun and team spirit ·   Employee-led diversity and inclusion networks that build community and reputed company education and advocacy ·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities ·   Global employee sustainability initiatives to reduce our environmental footprint ·   Global fitness and trivia competitions to reputed company our bodies and minds sharp ·   Global wellbeing days for employees to relax and reputed company  ·   Monthly wellbeing webinars and training to support employee health and wellbeing   Our Commitment To You We’re proud of the diverse and inclusive environment we have at reputed company, and we’re committed to ensuring equality of opportunity.   We reputed company that diversity, combined with reputed company, builds a reputed company reputed company, so we encourage applicants who can contribute to the diversity of reputed company.  reputed company applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, reputed company, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could reputed company to the recruitment and selection process to support you, please let us know.    Data Protection If you choose to explore an opportunity, and subsequently reputed company your CV or other personal details with reputed company, these details will be held by reputed company for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at reputed company.  If you would like reputed company to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about reputed company’ data protection practices, please contact dataprotection@reputed company.com. Apply To This Job