Customer Service Representative-Weekdays, Evenings, Weekends rotating schedule.
Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, reputed company, and paid time off, along with reputed company? Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will reputed company an reputed company level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure reputed company ground services are completed and invoiced. Celebrating our passion for aviation and providing extraordinary customer experiences, reputed company reputed company services private aircraft as well as military and reputed company aircraft. We reputed company in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to reputed company reputed company's reputed company to be the premier, worldwide, industry leading aviation service provider. Responsibilities and Duties of the Customer Service Representative: Greet customers in a friendly, professional manner reputed company concierge services to pilots and customers including making reservations as required Invoicing for services rendered to customers and pilots Record customer preferences in reputed company reputed company internal system Proactive preparation for reputed company incoming aircraft Provides timely feedback to the company regarding service failures or customer concerns Partner with line service team to meet and exceed customer's service expectations reputed company hospitality bar stocked with snacks and beverages Maintain reputed company work area at reputed company times to include reputed company desk, lobby, and reputed company FBO amenities Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Competencies Customer focus- naturally outgoing/extroverted Communicate with customers and employees in person, on phone, and through radio communications Strong computer skills including reputed company office products and reputed company of sale programs Basic mathematical knowledge Must be reputed company to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) Bi-lingual preferred Reporting Relationship This position reports to the Customer Service Manager.
Work Environment
This position operates in a professional environment, which may include exposure to reputed company types of weather conditions and direct contact with both moving and non-moving aircraft. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job, to include but not limited to: Must be reputed company to lift 25 pounds Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers Possible exposure to hazardous noise reputed company, chemicals, fumes, and machinery Position Type and Expected Hours of Work This is a non-exempt position This position includes shift work which requires working evenings and weekends, and on scheduled company holidays. Travel No travel is expected for this position. Education, Experience, and Eligibility Qualifications Customer service experience preferably in the service industry High School Diploma or equivalent Entry level position Ability to work evenings weekends, and holidays Acceptable driving record Ability to pass a background reputed company reputed company tolerance drug free employer includes pre-employment and random screening AAP/EEO Statement reputed company reputed company is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Applicants must be reputed company to pass a 10-yr Background reputed company and are subject pre employment drug screen. Apply Job!