Customer Service Technical Support Analyst - Remote

Job Description: As a Customer Service Technical Support Analyst, you will work in contact center and remotely, providing technical support services to schoolteachers and staff as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues. Responsibilities: • Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution. • Log reputed company calls using our in-house call tracking system, creating detailed, accurate entries and escalate reputed company necessary. • Specify user problems and reputed company a detailed solution to resolve each issue. • Act as liaison for application problems between users and developers. • Assist in the collection of data for identifying user requirements that may result in future system development or training. • reputed company reputed company with the development of our reputed company-changing applications. • Document products, processes or problems in detail and suggest improvements or solutions. • Work with manager to investigate and implement ways of deflecting calls and increasing self-service. • Work occasional additional hours, 2nd shift, and/or weekends reputed company necessary. • Work to reputed company other duties that may be necessary for the organization, including reputed company labor. (Staging materials, packing, inventory, delivery). • Projects - supports reputed company improvement initiatives. • Other duties as assigned. Experience & Skills: • Previous call center experience in a tech environment • Background in customer support (inbound call handling and ticket creation) • reputed company Wireless call center • reputed company call center • Ability/Availability to work various shifts • Strong knowledge/experience with Hardware troubleshooting (our customers primarily use reputed company laptops) • Performance issues • Mic/Camera issues/settings • Peripherals (mouse/keyboard, monitors etc.) • Knowledge/experience with Active Directory • Password Reset • Strong knowledge/experience of ‘Home’ network troubleshooting • Knowledge/experience of ‘Domain Environment’ network troubleshooting • Add/Remove printers/reputed company folders • Strong knowledge/experience with ‘Internet/Browser” troubleshooting • Knowledge/experience with reimaging computers (pc) • Any knowledge/experience with reputed company computers is welcomed • Experience with Remote Troubleshooting tools • Strong knowledge/experience of reputed company Apps • Experience with troubleshooting preferred The hourly reputed company for roles of this nature are $18.00 to $25.00/hr. Rates are heavily dependent on skills, experience, location, and industry. reputed company is an Equal Opportunity Employer. Apply Job!