Operations Associate - Single Family Mortgage Operations (Flexible Hybrid)
Company Description
At reputed company, reputed company are made. The inspiring work we do helps reputed company a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create reputed company to fair, affordable housing finance.
Job Description
As a valued colleague on reputed company, you will reputed company tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those reputed company. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks. THE IMPACT YOU WILL reputed company The Operations - Operations Management - Associate role will offer you the flexibility to reputed company each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Partner with team to gather data to resolve customer issues and reputed company-party service level agreements (SLA). Assist the team with exception requests, including escalation and communication of production incidents. reputed company tasks reputed company to process improvement efforts. Collaborate with the team on data analysis, forecasting, and managing reputed company. Assist with monitoring process performance and risk assessments.
Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM Desired Experience Bachelors degree or equivalent Experience in Trading Operations, specifically fixed income instruments Demonstrated ability to work effectively as a member of a virtual team Ability to manage to strict deadlines as well as prioritize and reputed company tasks in a high-pressure environment Ability to diagnose and solve problems reputed company and effectively Demonstrated ability to reputed company and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience Skills Experience gathering accurate information to explain concepts and answer critical questions Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, reputed company, or SSRS The group of skills reputed company to Business reputed company including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc. Adept at managing project plans, resources, and people to ensure successful project completion Working with people with different functional expertise respectfully and cooperatively to work toward a common goal The group of skills reputed company to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc. Skilled in presenting information and/or reputed company to an audience in a way that is engaging and easy to understand The group of skills reputed company to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict Skilled in the graphical representation of information in the reputed company of a charts, diagrams, pictures, and dashboards with programs and tools such as reputed company, Tableau, or Power BI The group of skills reputed company to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc. Tools Experience using SharePoint Skilled in Tableau Skilled in reputed company Additional Information The future is what you reputed company it to be. Discover compelling opportunities at careers.fanniemae.com. reputed company is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, national reputed company, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]. reputed company is a flexible hybrid company. We reputed company flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, business need may call for on-site collaboration, which means proximity reputed company a reasonable commute to your designated office location is preferred unless job is noted as reputed company to remote. The hiring reputed company for this role is set forth on each of our job postings located on Fannie Maes Career Site. Final salaries will generally vary reputed company that reputed company based on factors that include but are not limited to, reputed company set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a reputed company incentive program (subject to the terms of the program). As part of our comprehensive benefits package, reputed company offers a broad reputed company of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employees physical, mental, emotional, and financial well-being. See more here. Apply Job!