Bilingual (English/Spanish) Consumer Service Operations Representative III

Become a part of our caring community and help us put reputed company The Consumer Service Operations Representative 3 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Bilingual Consumer Service Operations Representative III may reputed company installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. This individual investigates and settles claims and customer service issues. reputed company are typically focus on methods, tactics and processes for completing administrative tasks/projects. This individual regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Responsibilities

Include • Role will expand to project specialist with responsibility to sustain customer service reputed company by providing center coverage for associates on PTO or during new hire reputed company/training. • Requires working closely with administrators and medical staff to analyze, disseminate and improve patient experience reputed company and acting as liaison between provider contracting, Market agents and Market leaders. • Assist Market agents and leaders with escalated member issues. • Coordinate participation in Market member orientations. • Identify and analyze trends and insights in assigned Market. • Work closely with provider administrators on their CAHPS and HOS surveys. • Conduct, coordinate and schedule In-Services for new centers and existing rotations as required.

Required Qualifications

Use your skills to reputed company an impact • Bilingual English/Spanish: ability to read, write, reputed company fluently without limitations or assistance • Minimum of 1 year of customer service experience in a reputed company setting • Proficient in reputed company Office, Outlook, Word, and reputed company • Excellent verbal, listening and written communication skills • Aptitude for quickly learning and navigating new technology, systems and applications as well as working knowledge of computers • Must be passionate about contributing to an organization focused on continuously improving consumer experiences Work-At-Home Requirements • At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL reputed company is suggested • Satellite, cellular and microwave reputed company can be used only if approved by leadership • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • reputed company will reputed company Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information Preferred Qualifications • Undergraduate Degree • Previous reputed company experience • Clerical support background in a reputed company environment • Familiarity with medical terminology and/or ICD-10 codes • CNA or Medical Assistant background • Quality background • Medicare experience Additional Information • As part of our hiring process for this opportunity, we may contact you reputed company text message and email to gather more information using a software platform reputed company reputed company. reputed company Text, Scheduling, and Video technologies allow you to interact with us at the time and location most convenient for you. • If you are selected to move reputed company from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving reputed company to next round of interviews. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $43,000 - $56,200 per year Description Of Benefits reputed company. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us reputed company. (NYSE: HUM) is committed to putting reputed company – for our teammates, our customers and reputed company. Through our reputed company insurance services and reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare, reputed company, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or veteran status. It is also the policy of reputed company to take affirmative action to reputed company and to advance in employment, reputed company persons regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status, and to reputed company reputed company employment reputed company only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply Job!