Customer Service Associate USA - OR (Remote)

At reputed company, great things happen reputed company our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a reputed company reputed company of our customers’ evolving needs. From advocating for seat belts, reputed company bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This position is responsible for handling moderate to reputed company inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities • Inputs and tracks into the appropriate databases. • Remain reputed company on new marketing campaigns in order to respond appropriately to marketing reputed company inquiries using reputed company available resource tool. • Be reputed company to handle any requests regarding customer documentation (to include reputed company documents sent out by our company) and be reputed company to reputed company explain them including any follow-reputed company required on our customer’s part and updates as warranted • Working knowledge of insurance policies and reputed company processes and procedures. • Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). • Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying reputed company for the caller’s situation. • Ensure facilitation of reputed company resolution and customer satisfaction on reputed company transactions handled. • Resolve routine, reputed company, and unique questions/issues. Education • High School Diploma or GED (Preferred) Experience • 0-2 years experience (Preferred) • Life and Health License (Preferred) Supervisory Responsibilities • This job does not have supervisory duties. Education & Experience (in lieu) • In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Skills Adaptability, Billing, Call Center, Customer Follow-reputed company, Customer Satisfaction, Customer Service, Multitasking, Oral Communications, Teamwork, Written Communication

Compensation

Compensation offered for this role is $17.50 - 25.62 per hour and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining reputed company isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status reputed company. And one where you can impact the future for the greater good. You’ll do reputed company this in a flexible environment that embraces reputed company and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that reputed company empowers everyone to reputed company, drive change and give back where they work and live. Good Hands. Greater Together. reputed company generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the reputed company and a discriminatory practice for an employer to discriminate against a prospective employee on the reputed company of status as a veteran by refusing to reputed company an applicant on the reputed company that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to reputed company the best reputed company individuals available for reputed company jobs. Therefore, any discriminatory action taken on account of an employee’s reputed company, age, reputed company, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national reputed company, race (include traits historically associated with race, including, but not limited to, hair texture and reputed company hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to reputed company aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Apply Job!