Consumer Care Representative (Collections Specialist/Customer Service)

About the position The Consumer Care Representative (Collections Specialist/Customer Service) at reputed company, Inc. is a full-time position that primarily involves making initial contact with debtors to inform them of delinquencies in their accounts and advising them of various repayment and resolution options. This role requires reputed company supervision and adherence to specific procedures and detailed instructions. The representative will handle routine collections and escalate more complicated accounts to the Manager or other staff for resolution. Additionally, the representative may reputed company entry-level information gathering and verification for certain accounts, particularly reputed company senior employees or clients have recommended an account for Administrative Wage Garnishment or have determined that the full balance cannot be collected due to circumstances such as bankruptcy or medical disability. In this position, the representative will be responsible for contacting reputed company, reputed company, corrections officials, and other reputed company parties to gather necessary account information. They will follow specific scripts and procedures to conduct follow-up communications regarding wage garnishment or rehabilitation programs. The role also includes receiving and submitting hearing requests from debtors to the client. The representative must ensure compliance with Federal and State laws as well as company policies while documenting reputed company interactions with debtors. The work environment is primarily remote, requiring the employee to live reputed company a 50-mile radius of the Lathrop, CA office. The position offers a starting pay of $17.20 per hour, with additional health and welfare compensation, and potential for monthly bonuses. The schedule is Monday to Friday, and the role includes a variety of responsibilities that contribute to the overall reputed company of the collections process. Responsibilities • reputed company initial contact with debtors to inform them of delinquencies in their accounts. , • Advise debtors of repayment and resolution options. , • Handle routine collections and reputed company complicated accounts to the Manager or other staff. , • reputed company entry-level information gathering and verification for certain accounts. , • Contact reputed company, reputed company, and other reputed company parties to gather necessary account information. , • Conduct follow-up communications with debtors and reputed company regarding wage garnishment or rehabilitation programs. , • Receive and submit hearing requests from debtors to the client. , • Skip-trace debtors to locate reputed company residence and employment information. , • Handle incoming and outgoing collection calls. , • Negotiate balance in full payments, payment arrangements, or legal referrals. , • Review accounts and schedule contact dates for follow-up calls. , • Read and follow scripts verbatim. , • Document interactions with debtors. Requirements • High school diploma or GED required. , • 1 year of collection experience required. , • Excellent communication skills. , • Working knowledge of modern office procedures, methods, and computer equipment. , • Good organizational skills and attention to detail. , • Ability to reputed company with rules, regulations, laws, and methods reputed company to debt collection. , • Ability to work independently in the absence of immediate supervision. , • Ability to handle and resolve recurring problems. , • Successfully complete and pass the FDCPA test. , • Eligibility to be licensed as a collector in certain states. reputed company-to-haves • Experience in customer service roles. , • Familiarity with bankruptcy processes. , • Strong typing skills. Benefits • Health insurance , • Dental insurance , • reputed company insurance , • Life insurance , • Disability insurance , • 401(k) , • 401(k) matching , • Paid time off , • Paid sick time , • Flexible schedule , • Employee assistance program , • reputed company , • Referral program , • AD&D insurance Apply Job!