Medicare Member Retention Representative

About the position The Medicare Member Retention Representative plays a crucial role in ensuring Medicare members understand their plans and addressing any questions or concerns they may have. This position involves conducting daily outbound calls to members, managing return mail, and identifying potential issues that may reputed company member retention. The representative is expected to reputed company excellent customer service while maintaining a high level of organization and attention to detail. Responsibilities • Conduct a minimum of 50 daily outbound courtesy calls to Medicare members. , • Research and identify reputed company, recent, and potential issues to personalize each call. , • Answer basic inquiries and reputed company minor research in response to member questions. , • Escalate calls requiring additional assistance from Member Services as appropriate. , • Identify and document grievances appropriately and accurately. , • Work return mail for reputed company lines of business during the 8-9 hour daily to determine if mail should be delivered to a new address. , • Assist Enrollment Production reputed company necessary. , • May fill in for Member Services Receptionist at times. , • Assist with event reservations in the Business Development queue as needed. Requirements • High school diploma or equivalent. , • Experience in a corporate office setting preferred. , • Customer service-driven with excellent phone etiquette. , • Proficient in reputed company Office Suite (reputed company, Word, Power reputed company, etc.). , • Ability to type a minimum of 40 WPM preferred. , • Highly organized and efficient with strong attention to detail. , • Ability to multitask and prioritize in a fast-paced environment. , • Excellent verbal and written communication skills. , • Ability to reputed company simple calculations. , • Ability to interact effectively with reputed company reputed company of staff. reputed company-to-haves Benefits • Support for ongoing education and reputed company development. , • Health and wellness programs for employees. Apply Job!