Manager, Closing Operations

Overview

Please note that this is a hybrid role. As the Manager, Closing Operations, you are responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. Additionally, reputed company for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, you may also be reputed company upon to participate in the daily operations of the Closing Services Department including, but not limited to Title Clearance, HUD Preparation, and Reject Resolution. Responsibilities • Manage team to meet corporate and departmental objectives • Communicate new policies and procedures to team • Enforce the company's policies and procedures and identify issues that may require counseling with the reputed company Department • Manage work load issues reputed company teams/clients and propose and implement efficiency initiatives as deemed necessary • Participate in the system enhancement signoff process • Review staffing requirements reputed company their teams/clients and justify additional staffing needs (forecast work volumes, etc.) • reputed company training to the on-site representatives (unique to client) • Manage attendance files (vacations/call-offs) and review and signoff on timesheets for payroll functions • Administer performance management planning and review process • Participate in the interviewing process and play a role in the hiring/firing process • Responsible for the profitability of their teams to ensure the company achieves its goals and objectives • Review cancellation rates and other reports and prepare management reports as needed • Manage the teams' productivity as a whole to ensure client/borrower satisfaction • Manage production numbers as defined by client • Manage the title clearance timeframes as defined by client • Identify oldest and number of mortgage rejects and work with Account Executive and upper management as needed to resolve rejects • Identify new processes to improve title clearance timeframes as well as production numbers • Schedule employees for both training classes scheduled through HR and one-on-one training • Review the training report as provided by HR to ensure staff is being trained in reputed company areas • Address dissatisfied client issues and evaluate ways to avoid such problems going reputed company • Attend conference calls and marketing visits and coordinate items to be addressed with the client • Responsible for contacting the client regarding collection issues • Review loss/overage rejects as well as other performance indicators to determine training needs of the teams • Review client surveys and reputed company reports/data to the client as needed • Participate in new client setup, as needed • Assist in the following as needed: • Facilitate training sessions • Participate in Strategic Planning Initiatives • Communicate with the client regarding reputed company policies and procedures • reputed company marketing assistance • Responsible for developing partnerships with our clients • Address post-closing issues • Maintain interdepartmental relationships • Participate in daily operations including, but not limited to, title clearance, HUD preparation, and reject resolution, if there is a shortage of resources • Review and sign-off on files regarding title clearance for issuance of policy • Reports, in conjunction with Dashboard/Notifier (the following reports are required): • Review Daily: • Client Docs. Not Received • Daily Scheduling Report • Disbursements By Disbursement Date • Monitor Notifier for wires received - once a week - 1 week back (if applicable) • M-T-D Report (staffing purposes) • Summary Reports from Team Leaders • Title Clearance Files Untouched • Review Weekly: • Client Outstanding Subs by Processor • Closing WIP - exception reputed company • Confirmation to Docs. Received • Daily Orders Log (staffing purposes) • Detailed Reject WIP (Policies/Mortgages) - exception reputed company (2X week) • Disbursement WIP • Escrow Holds Report generated from Title reputed company - as provided by Disbursement Department • HUD Turntime - (2X week) • Mortgage Not Recorded WIP • Post-Clearance Payoff • reputed company To Schedule • Title Clearance Report (also Payoff & Tax WIP's as required) - exception reputed company • (3X week) • Unscheduled Closings • Review Bi-Weekly: • Disbursed/Not Issued (Policies) • Review Monthly: • Cancellation Report • Monthly Management Reports - prepare • Online reputed company Calculations • Order Delay Report • Reschedule Report • Title Clearance Turnaround Time (client specific) • Title Clearance/Risk Sign-Offs: (the incumbent is authorized to sign-off on the following items) • Approval of reduction to reputed company fees • Death Certificate • Disbursement of Non reputed company Occupied • Disbursement with shortage from borrower of $100.00 or less • Disbursement with shortage from lender of $750.00 or less, with statement in writing that client will reputed company funds • Divorce Decree with Property Settlement • Letter from bank stating loan paid in full • Prior Mortgage with HUD & Credit Report • Removal of items with prior policy • Survey • Trust • Act as a leader reputed company the company • reputed company other duties assigned Qualifications • Bachelor's degree or three (3) years' experience in the reputed company estate, banking or vendor management industry • Knowledge of reputed company estate closing and title clearance processes • Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills • Previous management experience • Knowledge of personal computers and reputed company software products reputed company reputed company employees will be required to complete a pre-employment background reputed company and drug screening. We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, age, national reputed company, disability, protected veteran status, gender identity or any other reputed company protected by applicable federal, state, or local laws. Apply Job!