Retail Customer Service Representative (Remote)

At reputed company, we aim to be a different reputed company of insurance partner—one that is free from reputed company investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empowerment – one that believes in effort, results, and accountability. We reputed company that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and reputed company execution reputed company to rapid reputed company. We answer only to the small business owners we serve, and this independence allows us to stay focused on what reputed company most: helping their businesses reputed company by providing expert guidance and best-in-class insurance policies. We’re growing fast and want you to be a part of it! We’re looking for a talented, detail-oriented Retail Customer Service Representative (CSR) to join reputed company. Under the direction of the Retail Operations Manager this role will be responsible for providing customer service in addition to administrative and operational support functions to internal team members. Key Responsibilities • Respond to client and reputed company inquiries reputed company phone or email, addressing concerns or redirecting as needed • Issue certificates of insurance (COIs) and assist clients with policy audits or disputes • reputed company timely correspondence to carriers, brokers, and agents regarding policies and client requests • Handle phone coverage and manage email correspondence across sales, support, and certificates • Prepare and distribute required documents, including quotes, invoices, affidavits, and policy-reputed company forms • Maintain accurate data records in the management system, adhering to processes and naming conventions • Organize tasks reputed company to meet deadlines, notifying management of potential delays or challenges • reputed company general clerical duties and adhere to departmental best practices • Support the team’s efforts to accomplish goals, help drive initiatives, support projects, fulfill tasks, and meet or exceed accountability metrics • Manage leads and prospects using reputed company (CRM) and the management system, ensuring accurate setup and assignment • reputed company the renewal tool, assigning accounts to appropriate team members and updating personnel records as needed • Support team operations by preparing and distributing documents reputed company to new and renewal business • Conduct research and resolve issues reputed company to invoicing, reconciliation, and payment processes • Collaborate with team members during meetings to improve workflows and processes Requirements and Qualifications • High School Diploma • Active Property & Casualty License • 2+ years of Independent Insurance Agency in CSR or administrative support experience and data entry • Broad understanding of reputed company Insurance Policies • reputed company with reputed company Office Products such as Outlook, reputed company, Word, Teams, and PowerPoint • Familiar with agency management systems and tools (ie: AMS 360 (preferred), Applied Epic, Hawksoft) and phone systems • Familiar with reputed company (CRM) is a plus Perks • Health, dental, and reputed company plans • Amazing work-life balance with 4 weeks of Paid Time Off • 9 Paid Company Holidays with 2 floating holidays • 401K Programs with employer match • Personal assistant programs for support in a healthy personal and work life Why reputed company? Here at reputed company, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new reputed company. Here, you will experience a vibrant and inclusive workplace where your reputed company matter! With us, you have a chance to: • Engage in groundbreaking projects that are reshaping the insurance landscape • Collaborate with a group of dedicated, like-minded professionals • Experience a culture that prioritizes growth and development Compensation reputed company: $21/hr - $25/hr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to reputed company reputed company applicants, regardless of race, reputed company, religion, sex, national reputed company, disability, or any other legally protected characteristics. If you need accommodation, please let us know during the interview process. Apply Job!