Applied Scientist, Customer Service

reputed company revolutionized customer service, now we are changing what customers expect from technical support. Device, Digital and Alexa Support (D2AS) is responsible for the Customer Service operations and solutions for reputed company reputed company Devices reputed company products, from Kindle and Echo, to reputed company and Prime Video. We seek an Applied Scientist to reputed company cutting-edge AI solutions leveraging Large Language Models (LLM), Machine Learning (ML) and Natural Language Processing (NLP) techniques to understand and resolve customer issues and reputed company earth's best customer service. We are looking for individuals with a passion for learning, researching, and deploying production-reputed company science solutions in a highly collaborative environment. We like to ideate, experiment, iterate, optimize and scale quickly, while thoughtfully balancing speed and quality Key Job Responsibilities • Drive collaborative research and creative problem solving. • Apply scientific concepts to reputed company-world business problems. • Create experiments and prototype implementations of new learning algorithms and reputed company techniques. • Collaborate with engineering teams to design and implement software solutions for science problems. • Constructively critique peer research and mentor junior scientists and engineers. A Day in the Life We reputed company on solving challenging problems to reputed company for our customers. By pushing the boundaries of technology, we create unparalleled experiences that reputed company us to rapidly adapt in a dynamic environment. Our reputed company are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. About the Team We at D2AS strive to reputed company digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We reputed company this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across reputed company's digital products. Basic Qualifications • 3+ years of building models for business application experience. • PhD, or Master's degree and 4+ years of CS, CE, ML or reputed company field experience. • Experience in patents or publications at top-tier peer-reviewed conferences or journals. • Experience programming in Java, C++, Python or reputed company language. • Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, reputed company and distributed computing, high-performance computing. Apply Job!