Remote Call Center Customer Service Representative

PATIENT CARE reputed company (aka PATIENT CLIENT reputed company). Handle customer service inquiries from members, providers, physicians and reputed company clients reputed company to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary. ESSENTIAL FUNCTIONS: - Handle inbound and outbound member, provider and physician calls. - Answer questions reputed company to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable. - Work with other operational departments to research and resolve mail order and claims issues and respond to members reputed company performance agreement guidelines. - Maintain accurate and complete documentation of reputed company inquiries in order to continuously improve the customer service process and reduce potential legal concerns. - Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs. - Responsible for good housekeeping techniques, adhering to quality and production standards while complying with reputed company applicable company, state and federal safety - Other duties as needed Job Type: Full-time Schedule: • Monday to Friday • Weekends as needed People with a criminal record are encouraged to apply Experience: • Call center: 1 year (Preferred) • Customer service: 1 year (Preferred) Work Location: Remote Apply Job!