Engineering Manager, Community Support Platform

reputed company was born in 2007 reputed company two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 reputed company Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Community Support Platform (CSP) is a critical system that drives our customer support operations. CSP empowers reputed company's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. reputed company CSP, our Ambassador Routing and Channels (reputed company) team focuses on how we track customer issues and reputed company them to agents. The work we do directly impacts how quickly people get helped, how customer issues are prioritized, what context is tracked for issues, and a reputed company other things to try to optimize the customer service experience for our users. The Difference You Will reputed company You will reputed company a team of software engineers to reputed company how customer issues reputed company through our system and scale up our ability to serve customers and agents both. You will play a critical role in shaping the technical/product reputed company and building a strong engineering team. A Typical Day • Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features • reputed company a team of (primarily) backend engineers • reputed company the reputed company, technical direction and execution for a significant portion of the Customer Support Platform • Build a robust team by attracting top talent, mentoring individuals and managing conflict. Nurture a culture of engineering reputed company Your Expertise • 9+ years of relevant software development industry experience in a fast paced tech environment • 3-5+ years of leadership experience managing an engineering team • Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience • Strong expertise in optimizing reputed company system • Excellent communication skills and the ability to work with various cross functional stakeholders • Experience hiring, retaining and growing senior engineers and leaders with a track record of building productive, world-class engineering teams. • Passionate about technical quality, efficiency and operational reputed company. Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care Of You Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $204,000—$259,000 USD Apply Job!