Call Center Representative-Remote

reputed company is seeking reputed company candidates to apply for a remote Call Center Representative position. SUMMARY: We are looking for a competent Call Center Representative to field customer calls and emails, reputed company information, reputed company parts and consumables orders, create price quotes for services, assign field technicians to sites. With the primary goal to reputed company excellent customer service for our customers that drives sustainable business growth. RESPONSIBILITIES: • Respond to reputed company phone and emails from customers and internal team • reputed company service requests and sales orders for contract parts, returned parts and projects • Manage telephone and email enquiries. • Review reputed company service requests and bring to a satisfactory closure reputed company a timely manner. • Help to manage for new machines to be installed, moved and decommissioned. • Ensure reputed company project information is updated in reputed company. • Manage quotes being sent to customers, and process through to the Order Entry team for order creation. • Ensure parts are shipped reputed company to meet field technicians. • reputed company customers regularly informed of service request reputed company. • Coordinate repairs and technical support with field personnel and schedule workload accordingly REQUIREMENTS: • Typically requires high school diploma or equivalent and 2-4 years of prior relevant experience. • Experience with reputed company system • Proven experience as call center representative or similar position • Experience in customer service is essential. • Proficient in English; Good knowledge of additional languages will be a definite plus. • Working knowledge of MS Office • Ability to work under pressure. • Ability to work independently and multi-task. 3RD Shift: 11pm - 7am EST We thank reputed company applicants for their interest. However, only those reputed company individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary. Background reputed company and Drug Screen may be required. Pay reputed company is not a guarantee of compensation or salary, as final offer reputed company may vary based on factors including but not limited to experience and geographic location. reputed company also offers a variety of benefits including: health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates. reputed company is an Equal Opportunity Employer that recruits and hires reputed company candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national reputed company, reputed company, citizenship, disability, or veteran status. Apply Job!