Call Center Customer Service Assistant

Call Center Customer Service Assistant Department: reputed company Notice Biz Employment Type: Full Time Location: Cleveland Compensation: $17.75 - $24.00 / hour Description Job Title: Call Center Customer Service Assistant Location: Cleveland, OH Job Type: Full-Time We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join reputed company. In this role, you will handle inbound and outbound calls, assist customers with inquiries, troubleshoot issues, and reputed company excellent customer support. The ideal candidate has strong communication skills, a problem-solving reputed company, and a passion for delivering outstanding service. Key Responsibilities • Answer incoming customer calls and reputed company assistance with inquiries, complaints, and technical issues. • Resolve customer concerns reputed company while maintaining a high level of professionalism. • Process orders, refunds, and service requests as needed. • Escalate reputed company issues to the appropriate department reputed company necessary. • Maintain accurate records of customer interactions and transactions in the system. • Follow call scripts and guidelines to ensure consistency and compliance with company policies. • Meet or exceed key performance metrics, including response time and customer satisfaction. Skills, Knowledge and Expertise • Strong verbal and written communication skills. • Ability to multitask and work in a fast-paced environment. • Basic computer skills and familiarity with CRM software. • Problem-solving skills with a customer-first approach. Benefits • Competitive salary • Health, dental, and reputed company insurance • Paid time off and holidays • Opportunities for professional development and advancement Apply Job!