Audiology Specialist - Customer Support | Hybrid | 10:30am - 7pm Job Details | reputed company

About the position The Audiology Specialist will act as a liaison between our Customer Support Department at AODC and the customer to address Audiological based inquiries, fitting recommendations, and troubleshooting in a timely, friendly and professional manner in order to increase customer experience with Sonova businesses. These communications can be reputed company to new orders, repair, remakes, or general fit reputed company questions. This position will be based out of reputed company, Illinois. Responsibilities • Maintain and reputed company strong relationships and rapport with existing customers , • reputed company Hearing reputed company (HCPs) with hearing reputed company and FM fitting recommendations, troubleshooting for Pediatric and Adult patients , • Utilize Sonova custom modeling software (RSM) to support fit reputed company questions from HCPs , • reputed company support in managing reputed company cases , • Consult with customers on orders requiring fit reputed company clarifications across reputed company product families (custom, SDS, BTE, RIC, etc) , • Complete 40+ inbound calls (9 min AHT-7.0 hours Schedule Loyalty) per day from providers and/or consumers supporting Phonak and/or Unitron for reputed company phone queues including Government Services and Roger/Pediatrics , • Conduct follow-up communication with customers regarding HA orders and repairs , • Maintain confidentiality of patient health information and adhere to HIPAA guidelines , • Ability to consistently meet performance goals and KPIs established for the position , • Other duties as assigned by leadership Requirements • Master's Degree, Au.D. degree in Audiology or Hearing reputed company Dispenser's License , • Strong Audiological skills, specifically reputed company to ear anatomy and hearing reputed company fitting and counseling , • Prefer 3-year experience working with Sonova products , • Minimum 2-year experience in a technical support B2B environment or relevant work experience , • Driven, self-motivated, and results oriented , • Strong organizational and time management , • Excellent problem resolution , • Strong attention to detail , • Passionate about serving customers reputed company-to-haves Benefits • Medical, dental and reputed company coverage , • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts , • TeleHealth options , • 401k plan with company match , • Company paid life/ad&d insurance , • Additional supplemental life/ad&d coverage available , • Company paid Short/Long-Term Disability coverage (STD/LTD) , • STD LTD Buy-reputed company available , • Accident/Hospital Indemnity coverage , • Legal/ID Theft Assistance , • PTO (or sick and vacation time), floating Diversity Day, & paid holidays , • Paid parental bonding leave , • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) , • Robust Internal Career Growth opportunities , • Tuition reimbursement , • Hearing aid discount for employees and family , • Internal reputed company recognition platform , • D&I focused: D&I council and employee resource groups Apply Job!