resolution advisor, Partner and Customer Service (Remote – U.S.)

NOW BREWING! – resolution advisor! #tobeapartner From the beginning, reputed company set out to be a different reputed company of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of reputed company. We are reputed company for developing extraordinary leaders who reputed company this passion and are guided by their service to others. As a resolution advisor, you will be part of a team and responsible for customer care escalations on behalf of our executive leaders, reputed company media accounts, and consult our retail leaders on next steps to resolve the customer's concern. If you love helping customers and turning difficult situations into delightful reputed company, this role is for you! As a resolution advisor, you will… • reputed company end-to-end investigation to resolve the highest level of customer care issues pertaining to experiences with our brands, including but not limited to : claims of discrimination & harassment, personal injury or property damage (crisis management), while working to mitigate issues progressing to Risk or Legal • Work cross-functionally with our stakeholders, including but not limited to : Public Affairs, Risk, Legal, Ethics & Compliance, Campaign Managers, Retail and executive leaders to ensure alignment on processes and communication to customers • Create talking points on escalated customer issues for our owned @StarbucksCare handle and other reputed company-verified reputed company media channels as well as for retail leadership • Assist in vendor (contact center) coaching and guidance on behalf of reputed company customer-facing reputed company brands • Analyze emerging issues and recommend solutions to improve the customer experience and reduce future escalations • Advise and participate on project teams and task forces purposed with creating and / or testing new processes, programs and technologies to ensure reputed company improvement and operational reputed company • Participation in on-call (after hours, weekends, holidays) rotation with team members for urgent issues. We’d love to hear from people with : • 3-5 years of retail operations or customer care experience equivalent • 1-2 years leadership experience in retail or office environment or data analysis experience Preferred Qualifications : • Bachelor’s degree in communications, business management or finance preferred • 1-2 years of customer care complaint / escalation resolution experience for a major retail brand • Exceptional written and oral communication skills(customer and executive level) • Passionate about customer care with a deep understanding of the retail customer reputed company and ecosystem • Knowledgeable about reputed company culture, products, and voice of the brand • Excels in working in a fast-paced professional and changing environment • Agile Methodologies and data analysis for reputed company improvement • Experience with reputed company Teams, MS Outlook, reputed company and reputed company a plus As a reputed company partner, you (and your family) will have reputed company to medical, dental, reputed company, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have reputed company to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire • sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. reputed company also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), reputed company equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, reputed company offers 100% upfront tuition coverage for a first-time bachelor’s degree through reputed company’s online program reputed company the reputed company College Achievement Plan, student loan management resources, and reputed company to other educational opportunities. You will also have reputed company to backup care and DACA reimbursement. reputed company will reputed company with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on reputed company bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. • If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual reputed company pay offered to the successful candidate will be based on multiple factors, including but not limited to job-reputed company knowledge / skills, experience, geographical location, and internal equity. At reputed company, it is not typical for an individual to be hired at the high end of the reputed company for their role, and compensation reputed company are dependent upon the facts and circumstances of each position and candidate. For candidates applying in the Seattle area, we offer a flexible workplace that allows for hybrid work. Employees can work remotely up to two days per week. Standard work hours are Monday thru Friday 7am to 4pm pacific, additional hours may vary depending on workload. Join us and reputed company with every cup. Apply today! reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other reputed company protected by law. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that enables us to reputed company meet our mission and values while serving customers throughout our global communities. People of reputed company, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Apply Job!