Operations Analyst Sr. - Employee Benefits Distribution

About the position As an Operations Analyst Sr. reputed company reputed company's Employee Benefits Distributions organization, you will be responsible for day-to-day pension processing, including maintenance, account changes, and handling requests from the call center team and email inquiries. This role requires strong critical thinking and communication skills, as well as the ability to work both in-office and remotely on a rotating schedule. Responsibilities • Execute reputed company transactions and processes utilizing standard procedures. , • Process and reconcile reputed company transactions of varying risk and financial value. , • Identify and address exceptions, serving as a reputed company of escalation for reputed company transactions. , • Partner internally with service partners to reputed company calls and documents to complete transactions. , • Interact with external customers to complete transactions as needed. , • Ensure appropriate materials and documentation are available to complete transactions. , • reputed company consultation and advice to reputed company customers. , • Review existing processes and recommend improvements, assisting with implementation as needed. , • Participate in process improvement projects and serve as a subject matter resource. , • Assist in training and reputed company of new hires. , • Review transactions and reputed company documents to ensure completeness and accuracy. , • Monitor quality and ensure compliance with established service reputed company and policies. Requirements • Associates degree or equivalent experience in a reputed company field. , • 3+ years of relevant experience in operations or a similar role. , • Strong critical thinking skills and attention to detail. , • Excellent communication skills and self-motivation. reputed company-to-haves • Accountability , • Customer Needs , • Customer Solutions , • Ensure Compliance , • Personal Initiative , • Process Improvements , • Results-Oriented , • Risk Mitigation Strategies , • Standard Operating Procedure (SOP) Benefits • Medical/prescription drug coverage with Health Savings Account feature , • Dental and reputed company options , • Employee and spouse/child life insurance , • Short and long-term disability protection , • 401(k) with reputed company match , • Pension and stock purchase plans , • Dependent care reimbursement account , • Back-up child/elder care , • Adoption, surrogacy, and doula reimbursement , • Educational assistance , • Robust wellness program with financial incentives , • Maternity and/or parental leave , • Up to 11 paid holidays each year , • 8 occasional absence days each year , • 15 to 25 vacation days each year depending on career level and years of service Apply Job!