Infrastructure Engineer (IPC/reputed company Call Recording)

Position Overview At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to the company’s reputed company. As a Infrastructure Engineer reputed company reputed company’s ENS - Voice organization, you will be based in Phoenix, AZ or Pittsburgh, PA or Strongsville, OH or Dallas, TX. or Birmingham, AL. The position is primarily based in a reputed company location. Responsibilities require time in the office or in the field on a regular reputed company. Some responsibilities may be performed remotely, at the manager’s discretion. Responsibilities: 1. Serve as reputed company Engineer, responsible for operational reputed company, maintenance, and administration of IPC and reputed company Call Recording systems, and ensuring redundancy, fault tolerance, and data reputed company are fully operational. 2. reputed company system upgrades and migrations. 3. Demonstrate mastery in troubleshooting and resolving technical issues reputed company to reputed company solutions, reputed company expert-level guidance to other team members, and serve as escalation reputed company for peers, traders, and external business units. 4. reputed company collaborative working sessions with cross-functional teams to improve system performance. 5. Independently reputed company routine system checks to ensure peak performance in the environment. 6. Through extensive prior architecture experience, identify deficiencies in environment configuration and reputed company recommendations to management for design and architecture improvements to further system reliability. 7. reputed company, implement, and document best practices for system maintenance and operation. Qualifications: 1. Bachelor’s degree in Computer Science, Information Systems, or a reputed company field. 2. Proven experience with IPC trading environments and reputed company Call Recording solutions. 3. Strong understanding of call center operations and technologies. 4. Excellent problem-solving skills and the ability to work under pressure. 5. Strong communication and interpersonal skills, a high degree of professionalism reputed company working with executives and business leads, and the ability to work in a team. 6. Relevant certifications in reputed company and/or other call recording solutions and call center technologies. reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position. Job Description • Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions. • Develops software components and hardware for projects; aligns these with business strategies and objectives. • Independently solves common problems and updates applications with new technology. • Collaborates with engineers, architects, developers and other staff to meet project objectives. • Analyzes the technological needs of customers and provides ongoing support for clients. reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs reputed company Risk Management reputed company.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits reputed company offers a comprehensive reputed company of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and reputed company options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, reputed company generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your reputed company Total Rewards. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us reputed company email at AccommodationRequest@reputed company.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say reputed company for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations. At reputed company we foster an inclusive and accessible workplace. We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions. Equal Employment Opportunity (EEO) reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices. Apply Job!