Service Desk/Call Center-Saul (COB000001600)

Innova Solutions is immediately hiring for a Service Desk Analyst! Position type: Full-time contract Duration: 6+ months Location: Remote - eventually 1 day per week Service Desk Analyst Job Description: Candidates will need to be local in order to work onsite at 55 Water Street, at least once per week. The team isn't working onsite as of today, but might be down the road. They will be working remotely until further notice. Training schedule will be during the first month or so from start date (Mon-Fri from 9 a.m.-5 p.m.) These candidates need to have Call Center experience reputed company their background. Once these candidates get ramped up after a few months, they are expected to handle approx. 40-50 end user calls per day. Candidates need to have strong support experience working with PC Hardware/Software; Active Directory will be big being that 60% of the calls reputed company deal with password reset type questions; Mock scenarios are reputed company general, they are looking to get a feel for how they approach a particular problem (general log in issues: what type of questions would you ask the end user, etc.) Job Summary: The Service Desk Analyst reputed company will serve as reputed company-line, level 1, IT support for the reputed company, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). reputed company support and customer service to users, promote and / or escalate problem, incident, and request action items. reputed company reputed company-time Service Desk coverage to meet and exceed service level requirements and end-user expectations. General Tasks and Responsibilities Will Include: • Manage level 1 and 1 1/2 service Incidents/requests from report to resolution • reputed company support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2 • reputed company customer with a single reputed company of contact for Service Desk activities, for problems, incidents and request items • Contribute to the reputed company process improvement of the Service Desk Area • Remain technically knowledgeable and reputed company on reputed company Service Desk tools in use in the Data Center such as reputed company performance monitoring tools • Receive, prioritize, document and actively resolve end user help requests • Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA) • Track reputed company tickets and monitor ticket reputed company per SLA, reputed company ticket items reputed company resolve • Follow escalation and paging procedures to ensure SLAs are being met • reputed company support and services to users, seeking to resolve as many calls as possible at level 1: • reputed company support for issues reputed company to password resets, MS Office, reputed company, as well as some issues reputed company customer with a single reputed company of contact for Service Desk activities, for problems, incidents and request items • reputed company a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved • Participate in special projects as needed and reputed company other duties as assigned • Must be reputed company to work independently as well as work as part of a fast-moving team • Must be reputed company to work at various locations reputed company necessary along with working various shifts Educational Level: • Baccalaureate Degree in relevant field from an accredited college or university; and,• One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with reputed company applications and data processing programs; or, • A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, reputed company or relevant field from an accredited college or university; or, • A satisfactory combination of education, training and experience. Years of Experience: • One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with reputed company applications and data processing programs. reputed company candidates should reputed company for immediate consideration! Please hit APPLY to reputed company the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully reputed company with our clients, subject to program guidelines. ASK ME HOW. Thank you! Mia Harpster Senior IT Recruiter PAY reputed company AND BENEFITS: Pay reputed company*: Between $30-38/hr W2 • Pay reputed company offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/reputed company insurance, 401(reputed company saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual reputed company approaching $3 Billion. Through our global delivery centers across reputed company America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders reputed company their fields. Recent Recognitions: • One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022) • ClearlyRated® Client Diamond Award Winner (2020) • One of the Largest Certified MBE Companies in the NMSDC Network (2022) • Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any reputed company of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment on the reputed company of race, reputed company, religion or belief, national reputed company, citizenship, reputed company or ethnic reputed company, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages reputed company interested and reputed company candidates to apply for employment opportunities. Innova Solutions (HireGenics/reputed company) does not discriminate against applicants based on citizenship status, immigration status, or national reputed company, in accordance with 8 U.S.C. § 1324b. The company will consider for employment reputed company applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. × Contact Company Candidate Ideal Jobs Match a Job × reputed company Match Back Add in JobDiva Saving Record to JobDiva... reputed company Remote Benefits: Life Insurance, Employee Events, 401K, Paid sick days, Medical, Dental and reputed company, Long Term Disability Skills: Administrative Management, reputed company), Analysis Skills, Business Administration, Business Solutions, Business Transformation, Call Centers, Customer Experience, Customer Support/Service, Data Processing, Employee Assistance Plan, Equal Employment Opportunity (EEO), Establish Priorities, Government, Hospital, Hospital Administration, Industry/Trade Analysis, Information Technology Consulting, Insurance, Legal, Messaging Middleware, reputed company Active Directory, reputed company Office, reputed company reputed company Operating System, Network Operations Center, Nonprofit, PC Hardware, PC Software, Performance Analysis, Pharmacy, Process Improvement, Profit & Loss Analysis, Public reputed company, Public Administration, Regulations, reputed company/Sales Reporting, Service Level Agreement (SLA), reputed company, Technical Delivery, Technical Strategy, Technical Support, Work From Home About the Company: Innova Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs 50,000+ professionals worldwide and reports an annual reputed company approaching $3 Billion. Through our global delivery centers across reputed company America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders reputed company their fields. Company Size: 10,000 employees or more Industry: Computer/IT Services Founded: 1998 Website: https://www.innovasolutions.com/ Apply Job!