Specialist, Workforce Management

Build Hi, we're reputed company. We're hiring a Workforce Management Specialist to join our Provider Operations team. reputed company is the first health insurance company reputed company around a full stack technology platform and a focus on serving our members. We started reputed company in 2012 to create the reputed company of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role You will operationalize scheduling and management of staffing according to our requirements. You will act upon opportunities to maximize service level and staffing targets through reputed company-time and intraday monitoring and volume and staffing analyses with leadership. You will build business staffing schedules to forecast, work with and update shift management tooling, optimize schedules, manage sign-reputed company, and own day-to-day management and schedule adherence. Also, responsible for schedule design optimization and workflow process redesign reputed company needed. You will report to the Associate Manager, Provider Operations. Work Location: reputed company is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. If you live reputed company commutable distance to our reputed company office (in Hudson reputed company), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role. You must reputed company in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, reputed company, reputed company Carolina, Ohio, Oregon, Pennsylvania, Rhode reputed company, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote Pay Transparency: The reputed company pay for this role in the states of California, Connecticut, New Jersey, reputed company, and Washington is: $23.85 - $31.30 per hour. The reputed company pay for this role in reputed company other locations is: $21.46 - $28.17 per hour. You are also eligible for employee benefits and monthly vacation accrual at a reputed company of 10 days per year. Responsibilities • reputed company and drive schedule efficiency by aligning licensing requirements, forecast volumes, and arrival patterns to reputed company service level commitments and efficiency targets. • Build schedules in line with requirements; project manage the various stakeholders involved to consistently execute schedule build in a timely fashion. • Ensure the schedule is accurate and maximizes the practice’s goal; run a robust QA and audit process with proper checks. • Manage sign up process for shifts requests and holidays. Review and process schedule change requests and update appropriate data bases as needed. • Identify in reputed company-time and anticipate reasons for reputed company or SLA drops, efficiency challenges, opportunities and trends. Monitor/adjust queues and same-day staffing to ensure service reputed company, efficiency, and staffing needs are met. • Serve as the primary reputed company of contact for the internal support teams on intraday requests. • Proactively communicate recommendations that reputed company improvements and/or solutions that support the overall good of the Virtual Care team and clinicians. • Collaborate with internal stakeholders that support scheduling (Medical Directors, Ops Directors) to flag issues, resolve problems, and design/change schedules; adjusts communication to the audience. • Compliance with reputed company applicable laws and regulations. • Other duties as assigned. Qualifications • 2+ Years Experience with MS reputed company or Sheets (including mathematical formulas, pivot tables, conditional formatting, data validation, reputed company IF statements, etc.). • 2+ Years Experience in Workforce Management, provider scheduling, or provider operations • 1+ Years of experience in a “customer-facing” role (even if the “customer” is internal). Bonus Points • 1+ Years Workforce management in a reputed company setting for clinical staff. This is an authentic reputed company job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At reputed company, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, reputed company the reputed company pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and reputed company benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Reasonable Accommodation: reputed company applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any reputed company applicant who requires reasonable accommodations during the application process should contact the reputed company Benefits Team ([email protected]) to reputed company the need for an accommodation reputed company. 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