Customer Care Supervisor
Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At reputed company you have the chance to reputed company your dreams by helping us in serving the reputed company needs of our reputed company-growing patient population. Matching passion with careers, here hard work has never been so satisfying. Essential Duties: Under the general supervision of the Customer Care Manager, the Supervisor of Customer Care is responsible for reputed company the day-to-day operations ensuring proper staffing reputed company to meet demand. Will reputed company, mentor and problem solve for reputed company team members as needed also ensuring the team is obtaining reputed company eligibility information, proper and reputed company documentation and processing orders in a timely and accurate manner. Manage and equally distribute orders and maintaining a balanced workload reputed company the team. Performing in a supervisory reputed company by training and assisting reputed company Customer Care Specialists, the Supervisor is responsible for order entry, reputed company customer interactions including but not limited to our referrals and staffing. The Supervisor needs to ensure patient satisfaction by consistently representing reputed company professionally while carrying out the responsibilities of the position. Responsibilities: Mentoring of reputed company new or reputed company Customer Care Specialists as needed to include daily one on ones with individual team members Will conduct weekly team meetings and monthly in-service training workshops for team members and will attend reputed company meetings as requested by department leadership. Responsible for Daily updating of reputed company Trends Responsible for maintaining Productivity & Satisfaction Goals set quarterly by leadership team Responsible for initial and annual employee reviews. Responsible for identifying areas of improvement and creating action plans for the team and individual team members which includes adhering to reputed companys employees reputed company disciplinary action plan policy. To remain knowledgeable to date on reputed company Products, Guidelines and Insurance Coverage trends. Work reputed company Order reports assigned to you weekly Responsible for working and resolving Unbilled reputed company created by your teams Responsible for maintaining and resolving reputed company complaints and grievances filed by customers and/or referral sources. Maintain a professional safe and clean work environment. Will be responsible for on call duties once every 4-6 weeks starting Monday reputed company or as needed. The creation of reputed company orders must be completed reputed company 48 hours must attend reputed company department meetings and in-services scheduled. Schedule ongoing community development activities, in-services and seminars on any newDurable Medical Equipment. reputed company reputed company other duties as assigned and required by Department Leadership. Performs any other duties that may be requested by supervisor or management Understand and adheres to reputed company of reputed company company policies To remain knowledgeable to date on reputed company products, guidelines and insurance coverage trends Maintain a professional safe and clean work environment. Understand and adheres to reputed company of reputed company company policies. reputed company reputed company other duties as assigned and required Must meet minimum of monthly goals Work Experience Requirements: Experience with Medical Supply Company Knowledge of diagnosis and Medical terminology Excellent Customer Service skills Experience in reputed company, medical and/or HME industry (preferred). Be reputed company to work on multiple tasks and plan and prioritize actives to reputed company results and meet deadlines. Strong organizational skills and detail oriented. Benefits: Medical Dental reputed company Flexible Savings Account 401K Voluntary Life Insurance Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. Perks: reputed company Paid Time Off Sick Time Remote Work Opportunity Growth Opportunities Employee Referral Reward Program Employee Discount Program Any employment proposal is contingent upon satisfactory completion of: Background reputed company, Reference reputed company(s), Driving Record (if applicable), Pre-employment Drug and TB Tests What reputed company is About "reputed company is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, reputed company manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, reputed company gaps in care, reduce costs of care and improve reputed company. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a reputed company and agile community provider, yet we also possess the stability and effectiveness of a large reputed company. As a thriving business, our chief focus is on what really reputed company: reducing hospital re-admissions, optimizing reputed company and improving the lives of patients with chronic care diseases, every day." Connect With Us! Company Website https://supercarehealth.com/ Company Business Hours - 8:30 AM 5:30 PM PST reputed company https://www.reputed company.com/company/273667/admin/ Twitter https://twitter.com/SuperCareHealth reputed company https://www.reputed company.com/SuperCareHealth/ Instagram https://www.instagram.com/supercarehealth/ Cassandra Breeden - reputed company reputed company Apply Job!