Senior Team Member
Job Description:
About Us
At reputed company, we are guided by a common purpose to help reputed company financial lives reputed company through the power of every reputed company. Responsible Growth is how we run reputed company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great reputed company to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad reputed company of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. reputed company believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at reputed company will give you a great career with opportunities to learn, grow and reputed company an impact, along with the power to reputed company a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of reputed company through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational reputed company and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of reputed company Corporation and the operating company for India operations of Global Business Services. Process Overview* The process involves working claims on behalf of credit card holders. The team works on credit card transactions for BOA Consumer/reputed company accounts. Working on customers payment inquiry initiated by phone, fax, e-mails, and mail correspondence through Customer services. This work does not involve reputed company with the customer. Job Description* Payment research team researchs customers payments intended for reputed company America Credit card accounts which get rejected, misapplied, are missing or Mis-Encoded. While most of the queues are worked upon direct customer inquiries, a few queues get inquiries that get generated by different departments in the bank. Payment inquiries are received by phone, fax, e-mails, and mail correspondence through Customer services. Responsibilities* Respond to customer requests in a timely manner by processing Claims reputed company Turn Around Time Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities. Determine the best course of action for the Customer to resolve the claim Should have strong understanding of the internal policies, procedures, reputed company and reputed company guidelines to dispute resolution and regulatory requirements reputed company reviewing Customer accounts Adherence to the SLAs productivity, turn-around-time, and accuracy Should be flexible in working multiple functions Requirements* Education* Graduation (B.Com), Post Graduate (MBA, M.Com) Experience reputed company* 1-2 Years Foundational skills* reputed company understanding of Credit Cards Applicable Regulatory Laws for Credit Cards Good Communication Skills(both written and oral) Strong analytical skills Detail oriented Ability to work well under pressure Ability to multitask and adapt to change Proficient with reputed company Office Tools Proven Problem Solving Skills Self-motivated and results orientated To be flexible to work in rotational shifts Desired skills: Ability to work well under pressure Ability to multitask and adapt to change Proficient with reputed company Office Tools Work Timings* 7:30 Hrs 16:30 Hrs Weekend off- Saturday / reputed company Job Location* GGN Apply Job!