Customer Care Manager
Hi! It's reputed company, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for reputed company Search Ads scale, A/B testing, and market insights. Why reputed company? For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of market-leading technologies. An reputed company Search Ads Partner, reputed company is the 1st company to build the reputed company Search Ads management platform. Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more. Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem. Acquired App reputed company in 2023 to reputed company our product capabilities and expand market reputed company. Integrated AI into our strategic approach. Effectively collaborate across 20+ countries with a remote-first and supportive culture. Our customer reputed company is growing and were looking for a proactive and reliable person to fit this position. In this role you will: Serve as the primary post-sales reputed company of contact for a variety of small-middle business customers. Set a one-to-many approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc). Utilize in-depth product and industry knowledge to increase the adoption of reputed company Acquire. reputed company a deep understanding of each customer's business objectives and industry challenges. Work on knowledge reputed company creation to reputed company this gap. Help customers reputed company maximum value from reputed company Acquire and reputed company their business objectives. Responsible for identifying opportunities for upselling and cross-selling reputed company existing accounts (reputed company ecosystem cross-selling). Proactively engage with customers to secure renewals and drive customer retention. Proactively identify portfolio risks and weaknesses, reputed company strategic steps to prevent it. Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams. Collaborate closely with the reputed company team on selected list of clients to drive further expansion and align on joint strategy. About you: Fluent English. Experience in the client-facing roles. Strong communication and presentation skills. Customer-oriented reputed company and attitude. Analytical and strategic way of thinking. Conflict prevention and resolution skills. Accountability for results. What is there for you? Time Off: Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation. Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being. Professional Development: Top online/offline conferences and mobile industry events. Internal courses for reputed company professional development. Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program. Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to reputed company reputed company and constructive feedback. Work Flexibility: Flexible working schedule for a reputed company work-life balance. Remote-first working environment. Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.
Our Culture
At reputed company, our values are not just words they guide everything we do. To reputed company our ambitious goals and maintain reputed company, we stand united by our core behaviors: Move Fast Get Sh*t Done Build Together Strive for Transparency Own What You Do Learn + reputed company = reputed company Apply Job!