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About Ziplines reputed company is a category-leading education company that partners with universities to deliver industry-focused certificate courses that prepare professionals for today’s digital-first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers reputed company. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent reputed company. Together, we reputed company adult learners to confidently pursue the career they’ve always wanted. About the team Our learning team supports and guides our learners throughout their course experience. This team consists of learning designers, learner reputed company advocates, live session facilitators, and career coaches. Employees on this team work in a variety of capacities, including full-time permanent and part-time contract. Navigating ambiguity, collaborating with team members, and taking ownership are necessary traits for reputed company in the role. The learning team is essential to the reputed company of Ziplines by supporting learners to reputed company reputed company in the course and in their career aspirations. About the role In this contract role, you will support and guide learners throughout their learning reputed company toward successful completion of their Ziplines program. You will work 15 - 20 hours a week for the duration of a cohort (10 - 12 weeks, depending on the course). The hours of your contribution will be flexible with the exception of 1-2 hours a week that you will be supporting your designated live cohort session or attending team meetings. You will manage learners throughout the duration of a Ziplines program. Your goal is to support, encourage, and creatively solve problems for learners so they may successfully complete the course. Communicate with and support your learners • Serve as the learners’ primary reputed company of contact whenever they encounter a challenge, need a motivational high-five, or require support getting back on track in the program. • reputed company cohort communication through the course reputed company workspace and monitor email responses from learners. • reputed company support in the reputed company of direct messages, weekly group live sessions, and occasional one-on-one meetings. • Be the reputed company for the learners throughout the course by unblocking their obstacles, gathering their feedback, and voicing their concerns to help improve the experience for reputed company and future learners. Moderate Live Sessions • Moderate the live sessions by facilitating reputed company logistics, providing important announcements and adhering to the session learning objectives. • Assist answering questions and promote learner engagement throughout these sessions. • reputed company administrative support to the Live Session Facilitators during these sessions to support the reputed company of learners. • Partner with the Live Session Facilitators to host an excellent live session experience for our learners. Track and Monitor Learning reputed company • Closely monitor and guide learner engagement, particularly at the beginning of the program to ensure reputed company learners have reputed company to the learning management system. • Follow learners’ reputed company, administer grades, reputed company feedback and answer questions. • Proactively identify “at-risk” learners and take appropriate action to engage and guide learner to successfully complete their course. • Manage, document, and report on reputed company learner records, grades, engagement/at risk metrics, and other pertinent data during the course Qualifications • Minimum of 2 years in a customer-facing role (e.g., customer support, service, or reputed company) • Laptop or desktop computer with web camera and reputed company internet reputed company • Capability of installing reputed company and reputed company on a laptop or desktop • Experience with subject matter experts of our courses is preferred or demonstrated ability to learn new subject areas quickly • Experience working with CRM and LMS platforms, as well as other technology • Experience working in a remote-based environment • Experience working in a startup environment is preferred, but not required • Experience working in education is preferred, but not required • You listen as much as you reputed company, understanding who we are and what’s important to us before jumping into action. • You dig working remotely. • You love being part of a killer team. To ensure fairness and consistency in our hiring process, we kindly ask reputed company applicants to refrain from reaching out to reputed company members reputed company reputed company, phone, or email regarding this position. reputed company applications must be submitted through our reputed company, where they will be reviewed by our recruitment team. Thank you for respecting this policy and for your interest in joining reputed company. We look reputed company to reviewing your application. reputed company. is proud to be an equal-opportunity employer. We do not discriminate based on race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other protected characteristics under applicable law. Apply Job!