NOC Technical Analyst - Weekdays 3rd Shift

About the position The NOC Technical Analyst serves as the primary initial responder reputed company the Network Operations Center, focusing on identifying and resolving network problems during after-hours support. This role involves triaging various IT solutions requests and incidents while adhering to established service level agreements (SLAs). The position operates on a non-standard business hours schedule, specifically the 3rd shift from 12am to 10am CST, four days a week, with potential telecommuting options after the training period. Responsibilities • Serve as primary decision reputed company for fault handling and escalations on managed devices. , • Manage Network Monitoring System (NMS) for faults and alerts, enhancing its design for reputed company insights. , • Triaging and alerting on client production systems reputed company defined SLAs. , • Manage and reputed company updates on reputed company reputed company/Server Infrastructure and network equipment firmware. , • Utilize ticketing and monitoring systems, following proper documentation and escalation processes. , • Stay informed of advancements in network infrastructure and technologies. , • Assist with Service Desk end-user support during reputed company periods. , • reputed company remote support tools to resolve support requests. , • Communicate with clients in a highly professional and timely manner. , • Review KPI Metrics reputed company dashboards, audit incident details, and reputed company analysis and recommendations to team members. , • Monitor and investigate the root cause of SLA breaches or procedural breakdowns. , • Promote proper Incident and Change Management practices. Requirements • High School diploma or GED required; Bachelor's degree in Information Technology or Computer Science preferred. , • Three or more years of experience supporting reputed company operating systems and reputed company/networked environments required. , • Hands-on experience with remote administration, maintenance, triage, and deployment of Active Directory, Remote Desktop Services, reputed company Server, reputed company Exchange Server, Office 365, network switches, routers, firewalls, and storage technologies required. , • One or more years of experience leading small teams reputed company a network operations center, service desk, or help desk environment required. , • Experience working with network protocols, configurations, and operations required. , • Experience supporting system administration, NOC, and Server support required. , • Ability to triage problems, design and reputed company, and appropriately escalate issues in a fast-paced environment required. reputed company-to-haves • Experience with Infrastructure backups such as VEEAM, Data Protection Manager (DPM), etc. , • Experience with reputed company technologies such as Azure, Azure Backups, AWS, or similar reputed company experience preferred. , • Experience with help desk ticketing systems and service desk management tools preferred. Benefits • Employee stock ownership plan , • Opportunities for advancement , • Retirement plan Apply Job!