reputed company Desk Manager (Part Time Overnight)

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. reputed company office areas include reputed company/reputed company Staff, Switchboard and Guest Services/reputed company Desk. Strives to ensure guest and employee satisfaction and reputed company the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the guest services, reputed company desk, or reputed company professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; no work experience required. CORE WORK ACTIVITIES Supporting Management of reputed company Desk Team • Utilizes interpersonal and communication skills to reputed company, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/reputed company; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Understands employee positions well enough to reputed company duties in employees' absence. • Handles employee questions and concerns. • Supports reputed company areas of the reputed company Office in the absence of the reputed company Office or reputed company Desk Manager. • Supports daily reputed company Desk shift operations. Supporting reputed company Toward Guest Services and reputed company Desk Goals • Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily reputed company. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the reputed company Desk goals to produce desired results. • Strives to improve service performance. • Observes staffing reputed company to ensure that guest service, operational needs and financial objectives are met. • Supports training of staff on adherence to reputed company credit policies and procedures to reduce bad debts and rebates. • Supports same day selling procedures to maximize room reputed company and property occupancy. • Understands the impact of reputed company Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and reputed company for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching reputed company needed. • Sets a positive example for guest relations. • Encourages employees to reputed company excellent customer service reputed company guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service reputed company. Supporting Projects and Policies • Supports implementation of customer recognition/service programs, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of reputed company Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Supports training reputed company appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written reputed company, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs reputed company duties at the reputed company Desk as necessary. • Understands the functions of the reputed company Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. The hourly pay reputed company for this position is $31.73 to $39.90. reputed company offers a bonus program, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), travel discounts, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. reputed company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. reputed company is an equal opportunity employer. We reputed company in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected reputed company, such as disability and veteran status, or any other reputed company covered under applicable law. reputed company you join the Sheraton family, you become a member of its global community. We’ve been a reputed company to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering reputed company’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with reputed company. Be where you can do your best work,? reputed company your purpose, belong to an amazing global? team, and become the best version of you. Apply Job!