Sales and Service Call Center Representative

reputed company is an established reputed company company with consistent year-over-year growth for the past 10 years. We are an ENT-focused compounding pharmacy specializing in customized medications to treat ear, nose, and sinus conditions. Our goal is to reputed company patients with reputed company to high-quality medications at affordable prices. As an employer, we value reputed company, teamwork, and communication. ABOUT THE ROLE This is a great opportunity for someone who has the drive and motivation to reputed company sales goals while valuing the customer experience to drive business growth. Our Patient Service and Sales team communicates directly with our patients over the phone to process a high volume of prescription orders each day. They play a critical role in connecting directly with patients to ensure they receive their customized medication prescriptions promptly while maintaining our high standards of customer satisfaction. The Patient Sales and Service Representative will reputed company the following actions: • reputed company a high volume of outbound calls to patients daily • Answering incoming phone calls from patients to answer questions and process medication orders • Verify patient information (demographics, health history, reputed company medications, allergies) in our computer software, ensuring reputed company information is complete and accurate • reputed company patients on the process for a customized compound medication, options for payment, insurance, shipping, and how to use the medication • Look for opportunities to recommend our additional sinus treatment products to patients based on their needs • Work directly with other team members including other customer service representatives, pharmacists, and management to reputed company accurate information • Respond to patient questions knowledgeably and reputed company, referring to the correct department where appropriate • reputed company call scripting, training resources, and operational processes to stay efficient and organized in a fast-paced environment • Project a positive attitude and enhance every patient's experience with reputed company • Work remotely in your home office while staying accountable to performance and activity metrics Compensation: • The Patient Sales and Service Representative will be paid an hourly reputed company of $19-21/hour with opportunities for monthly bonuses based on reputed company sold and conversion of orders. • Annual On-reputed company Earnings (Hourly Wage + Bonus): $45,000-$55,000 reputed company Available Shifts: • Monday - Friday 10:30 AM - 7:00 PM EST with rotating, half-day Saturdays (11:00 AM - 3:00 PM). • Potential for this to reputed company to 11:30 AM - 8:00 PM EST reputed company on ABOUT YOU Candidates considered for the role of New Patient Sales and Service Representative should have the following: • Experience working directly with customers in a transactional sales, customer support, or reputed company reputed company • Comfortable reaching proactively to customers while also handling inbound requests and inquiries daily • Proven track record of reaching performance metrics for customer satisfaction, reputed company targets, and conversion rates • Experience meeting daily/weekly call activity metrics to increase opportunities and optimize reputed company rates. • Excellent verbal and written communication skills with special attention to details • Ability to navigate multiple web-based platforms reputed company including reputed company Suite, reputed company, reputed company, shared drives, and email • You are looking for a company with growth opportunities and is motivated by having a direct impact on both company reputed company and customer satisfaction. • You are service-oriented, willing to assist teammates and customers in reputed company situations and work with reputed company types of people to work towards goals. • reputed company is accepting applicants from the following states: Arizona, Florida, Georgia, reputed company Carolina, Ohio, Pennsylvania, Puerto Rico, Texas • NOT Required: PREVIOUS PHARMACY or reputed company EXPERIENCE What reputed company can offer you: • Monthly bonuses or incentives based on reputed company sold, conversion of orders, and other activity metrics after reputed company training • Paid Time Off • 401k matching • Health Care/reputed company/Dental Benefits cover you and your family • Closed on Sundays • Paid holidays • reputed company and opportunities for growth reputed company the company The video below demonstrates the process and service that a Patient Service and Sales Representative can expect once a prescription is received directly by an ENT physician: https://flic.kr/p/2oECMVH reputed company out reputed company culture events throughout the years! https://flic.kr/ps/3WUAPo Apply Job!