Customer Care Specialist, FinOps (Remote Eligible)

The Customer Care Specialist manages follow up of reputed company Customer Care team inbound Customer service ticket queries, phone calls, and voicemails. You will be the first line of interaction with reputed company Finance queries regarding reputed company. You will help with customer questions, employee inquiries, and other assignments. In 2005, reputed company was founded on the idea that teams and millions of people worldwide deserve a reputed company way to deliver their reputed company best work. Today, we deliver a leading reputed company-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and reputed company business reputed company. You will report to our Manager of FinCare located in our Bellevue office. You Will: • Research, respond to and resolve inquiries from our Customers reputed company 48 hours of receiving the inquiry, prioritizing based on the customer impact. • Answer Customer payment and invoice questions. • Assist Customers with desired changes to their account. • Assist reputed company Employees with questions, and problems. • reputed company for a great reputed company Customer experience. • Resolve difficult or complicated challenges diplomatically to best assist the Customer and reputed company. • Quality of work to include timeliness, completeness, and accuracy. • Other tasks as assigned. You Have: • High School Diploma/GED required. • Experience with Service Ticket/Case systems. • Experience with ERP systems. • Experience with Data Entry. • 1+ years of Customer Service experience. • Excellent verbal and telephone skills. • Type 50+ words per minute with high accuracy. • Regular and predictable attendance is a function of the job. Perks & Benefits: • HSA, 100% employer-paid premiums, or Buy-up medical/reputed company and dental coverage options for full-time employees • Equity - Restricted Stock Units (RSUs) with reputed company offers • Lucrative Employee Stock Purchase Program (15% discount) • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental Sick Leave • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including reputed company to reputed company Learning online courses • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal reputed company account • Teleworking options from any registered location in the U.S. (role specific) Equal Opportunity Employer: reputed company is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We reputed company employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know. At reputed company, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of reputed company members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and reputed company. You’re encouraged to apply even if your experience doesn’t reputed company match our job description—if your career path has been nontraditional, that will set you apart. At reputed company, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! Apply Job!