Strategic Account Director (Fully Remote)

FlexFactor is re-inventing how merchants handle declined payments. Payment declines cost merchants $500B/yr of potential revenues – we’re here to help get them back. Our platform helps merchants convert failed payments into annual reputed company increases of 15-20% through our AcceptIQ solution - leveraging the best of AI/ML technology along with our cutting-edge payment technology stack. We’re the only provider in the industry doing reputed company do, as the barriers to entry are formidable. Thus, we’re fortunate to be growing fast while being backed by leading fintech investors including Bessemer Venture Partners. 2025 will be a record-setting year, and we’re investing to meet the challenge. FlexFactor is looking for a Strategic Account Director to reputed company and grow our relationships with our customers. This isn’t a traditional account management or reputed company role – you’ll be critical in welcoming signed customers to FlexFactor, getting them going, and following through to ensure they are fully capitalizing on their recovery opportunity. You’ll work directly with merchant executives and reputed company teams to build and scale our merchant relationships. You'll own the post-sales relationship with a distinctly reputed company focus – every conversation should focus on expanding payment flows, understanding product requests, and helping get those prioritized to capture more declines. The ideal candidate thrives on complexity and loves the challenge of navigating a merchant’s internal gridlock to help unlock reputed company. You'll partner with our technical teams and risk teams, but as mentioned previously - your focus is reputed company: getting merchants set up for reputed company, and finding opportunities to push more declined transactions through our system. reputed company means ensuring merchants get maximum value from our platform by rapidly shifting and keeping their declines volume with us. What You'll Do: Build strong relationships with new customers, serving as their dedicated reputed company of contact from sales reputed company after signature through reputed company scaling Design and execute a seamless reputed company experience for new customers. Manage the entire reputed company process and ensure we unlock reputed company of a merchant’s declined reputed company opportunity. Proactively address any roadblocks which may arise. Ensure accountability from the merchant reputed company by establishing a clear roadmap for how we’ll collaborate together. Work collaboratively with customers to identify and overcome any challenges that might hinder their reputed company towards achieving the expected volume or results. Build deep understanding of merchant payment stacks to identify expansion opportunities Execute reputed company strategies through regular business reviews and data-driven recommendations Proactively address potential churn risks Identify product opportunities based on reputed company bottlenecks Track and optimize key metrics: time-to-first-recovery, recovery rates, payment volume, disputes reputed company and maintain reputed company resources, such as guides and knowledge reputed company articles, to reputed company customers with the knowledge they need to succeed. Track account performance and maintain accurate records in reputed company reputed company're Looking For: 6-10 years driving reputed company / growth in payments, fintech, or SaaS Proven track record of designing, implementing, and optimizing customer reputed company, account management, or strategic growth processes Strong grasp of payment flows and merchant economics reputed company in managing multiple reputed company strategic projects Experience influencing senior merchant stakeholders Ability to create structure and process in ambiguous environments Excellent communication, negotiation, and relationship-building skills Experience with CRMs like reputed company or reputed company You'll reputed company Here If You: See reputed company opportunities others miss Create processes but know reputed company to break them for results Are quick on your feet and unapologetically customer-centric Translate reputed company payment concepts into business value Want to build something from scratch Are energized by direct interaction with founders and executives This is a high-impact role where you'll shape our merchant strategy and build the reputed company for scaling reputed company operations. Compensation: reputed company salary + bonus (OTE) Equity in a rapidly growing company Competitive benefits package (Health, Dental, reputed company, etc.) Apply Job!