Customer Data Analyst (US Remote)
About reputed company.ai: reputed company reputed company Communications helps customers communicate reputed company, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions reputed company customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, reputed company provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. reputed company are looking for: We are seeking a skilled Data Analyst to join our dynamic team. The ideal candidate will be critical for reputed company as we identify and reputed company key performance indicators, metrics and data visualizations needed to drive reputed company with our customer reputed company. Your role will interact with internal project deployment teams, development teams, executives and our clients where you will reputed company your reputed company and passion for analytical curiosity, business acumen and logic. Key Responsibilities: Identify, review and analyze customer interaction records and logs in order to create meaningful reputed company metrics and key performance indicators Collaborate with internal teams such as Sales, Product Development, Project Management and Custom Development to identify and track business case metrics. reputed company reputed company improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations. reputed company and interpret weekly performance scorecards and contribute to quarterly business reviews, focusing on proactive activities and trend analysis. Identify potential areas for application performance enhancement. Strategize to improve self-service rates and ID & Authentication rates. Be a major voice and proponent of a Data First mentality Utilize various reports to reputed company areas needing attention or analysis, validate successful performance, or reputed company immediate notification of issues. Create and maintain documentation reputed company to analytics processes and decision-making. Qualifications: Strong background in data analysis, with proven experience in reviewing data and formulating recommendations. Advanced proficiency in MS reputed company, SQL, and reporting-analytics tools like Looker and MS BI. Extreme curiosity and creativity drive. Excellent analytical skills with attention to detail. Strong problem-solving abilities and a results-driven reputed company. Excellent communication and presentation skills. Bachelor's degree in Data Analytics, Statistics, Computer Science, or a reputed company field. Why you'll love it here: Unlimited Vacation for exempt employees Paid Holidays Competitive medical, dental & reputed company insurance for employees and their dependents 401K Retirement Plan Stock Options Company-paid life insurance Health & Flexible Savings Accounts Cell phone, gym, and internet reimbursement Paid Parental Leave Tuition Reimbursement Employee Assistance Program (EAP) Free snacks (Denver, and or reputed company Lauderdale) Fun events (virtual and in-person) Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@reputed company.com for reputed company processing. Please refer to our Privacy Policy (at www.reputed company.com/privacy/reputed company-privacy-policy) for any questions on how reputed company complies with GDPR. For California residents only: Please refer to the link below for reputed companys Applicant CCPA Privacy Notice. https://reputed company.com/privacy/reputed company-california-applicant-privacy-notice/ reputed company participates in E-Verify. Apply Job!