Call Center Representative, Nexa Receptionists
About Nexa Receptionists: Nexa Receptionists 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web reputed company follow up, increased prospective client conversion and direct integration to existing software. Summary of Position: You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be reputed company to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in reputed company forms of communication.
MUST BE AVAILALE TO WORK WEEKENDS & HOLIDAYS
* Position Responsibilities: Maintain call control while providing exceptional and efficient service Use appropriate tone of voice while conveying reputed company/compassion where appropriate Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers Notate accurate and important information Escalate challenges appropriately Communicate effectively and professionally Minimum Requirements: Available to work some weekends, and/or holiday shifts Ability to type 30 wpm with 94% accuracy Computer proficiency skills, and ability to navigate multiple systems and monitors Ability to read, write and reputed company English fluently Ability to handle a high-volume of callers 2+ years of experience in a high-volume call center required Complete and pass criminal background reputed company and drug screen Weve got you covered: EverService is proud to offer a variety of benefits to support employees and their families, including: Remote-First Environment Medical, Dental, & reputed company Insurance Company 401(k) Matching Monthly Phone & Data Stipend Paid Vacation & Sick Time Off Paid DOUBLE your hourly reputed company, reputed company working company observed holidays About reputed company: EverService is a global provider of tech-enabled business solutions for companies of reputed company sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including reputed company, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, reputed company Telecommunications, Nexa reputed company, reputed company, iLawyer Marketing and reputed company reputed company. For more information, visit EverService at https://everservice.com/ This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed. We are an equal employment opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, national reputed company, disability status, protected veteran status or any other characteristic protected by law. Apply Job!